Field Dispatch Supervisor - EPG

Milton CAT; Caledonia; On-site; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented Field Dispatch Supervisor to enhance customer service within their Power Systems team. This role focuses on managing service requests for industrial engines and generators, ensuring effective communication between customers and technicians. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced environment, and demonstrate a commitment to exceeding customer expectations. Join a dynamic team where your leadership will directly impact service efficiency and customer satisfaction.

Qualifications

• Basic understanding of engines and generators.
• Experience in a supervisory or management position.
• Proficient in computer software usage.

Responsibilities

• Manage service requests and communicate with customers.
• Coordinate with Field Service Technicians for optimal response.
• Oversee technician performance and enforce safety policies.

Skills

Engine Knowledge (Gas and Diesel)

Supervisory Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Job description

Field Dispatch Supervisor - EPG

Job Locations

US-NH-Londonderry | US-ME-Scarborough

ID

2025-5544

Category

Service / Technician

Type

Full-Time (FT)

Overview

Milton CAT is seeking a detail-oriented and proactive Field Dispatch Supervisor for our Power Systems team, focusing on industrial engines and generators. The Field Dispatch Supervisor is at the center of customer service and customer experience. The Field Dispatch Supervisor will take ownership of the unscheduled service calls created by the Service Advisor. They will effectively manage all facets of the service requests and all the requirements to maximize the efficiency of the service technician to create the most effective outcome based on the services required. The Field Dispatch Supervisor position requires a high degree of organization and communication skills along with the ability to maintain a positive attitude while working at a fast pace.

Pay Rate: $75,000.00 - $90,000.00/year based on location, education and experience.

Responsibilities

Schedule management and communication with customers for Service Requests
• Review of service request criteria including all pre diagnosis, parts ordering and tooling needs
• Daily coordination with Field Service Technicians with a focus on optimizing response and repair time
• Communication between customers and technicians about job status, scope of work, etc. from scheduling to job completion
• Oversight and management of technician time, performance and productivity, along with annual reviews
• Manage and enforce safety policies as well as performing field-based safety audits
• Facilitate technician support on complex jobs through the team of Technical Communicator's

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• Basic understanding of engines (gas and diesel) and generators.
• Familiarity with Caterpillar and Competitive Products.
• Experience in a supervisory or management position.
• Ability to effectively lead, influence and communicate with others both internally and externally.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Strong written and verbal communication skills.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.