Engineering Customer Experience Representative

City of Burnaby; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Engineering Customer Experience Representative to enhance community service. This temporary full-time role involves processing engineering applications, assisting customers, and ensuring efficient operations. The ideal candidate will have strong public communication skills and familiarity with office software. Join a dedicated team committed to service excellence and contribute to meaningful community projects. This position offers a chance to make a tangible impact while working in a supportive environment. Don't miss the opportunity to be part of a team that values engagement and inclusivity.

Qualifications

• Completion of Grade 12 and considerable office experience involving public contact.
• Knowledge of Engineering policies and procedures.

Responsibilities

• Process Engineering applications and permits for various services.
• Liaise with Engineering staff and assist with customer inquiries.

Skills

Public Communication

Recordkeeping

Decision Making

Software Proficiency

Education

Grade 12 Education

Tools

Database Software

Spreadsheet Software

Word Processing Software

Job description

Engineering Customer Experience Representative

Competition No: 2025-132

Duration: Temporary Full Time

Salary: $4,865 – 5,060 – 5,270 – 5,491 – 5,719/month (2024 Rates)

Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM – 4:45 PM (Nine-Day Fortnight)

Special Notes: Normal for CUPE 23 Inside Division Collective Agreement

Last Updated: 5/7/25

As employees, we joined the City to make a difference in the community. The Burnaby Promise sets out the responsibilities of every employee, every day, in every decision we make. It describes the standards that every employee should strive to meet when interacting with Burnaby residents, external and internal clients, and City colleagues. It gives us the tools to check our actions, particularly in times of conflict or challenge. When every employee lives by the Principles and Commitments in this document, we will collectively create a City we all want to be in, that fosters employee engagement, strengthens our relationships, and better serves our community through service excellence.

This position works in the Engineering – Administration organizational unit. The Engineering Customer Experience Representative receives and processes a variety of Engineering applications and permits for areas including sewer, water, design, environment, traffic, and inspection. The role involves serving customers at the counter, responding to calls and emails, providing information, and assisting with Engineering operations, services, bylaws, regulations, and procedures. The incumbent liaises with Engineering staff, escalates cases as needed, and uses software to manage information, process payments, and maintain records. Responsibilities also include creating service requests, conducting preliminary site plan reviews, performing user acceptance testing, and reviewing departmental processes for efficiency. Performs related work as required.

Qualifications include: Completion of Grade 12 with relevant courses and considerable office experience involving public contact and computerized systems, preferably in a large organization; or an equivalent combination of training and experience. Knowledge of Engineering or construction policies, procedures, services, bylaws, and regulations. Familiarity with filing, recordkeeping, office practices, and software applications. Ability to make routine decisions, work under pressure, maintain records, compose routine correspondence, and communicate effectively with the public and staff. Ability to use software including databases, spreadsheets, and word processing.

Additional notes: A Police Information Check may be required. This is a temporary full-time position until August 7, 2025. Please apply online by May 16, 2025.

We acknowledge the traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). We encourage learning about the Host Nations and are committed to creating an inclusive, diverse workforce.

Copies of relevant certificates will be required at the interview. Contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of applying. Only shortlisted candidates will be contacted.

Apply to this position

Equal Opportunity Employer

Visit us at www.burnaby.ca