Bilingual Client Success Specialist

Uber; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Uber Eats is looking for an Account Manager to drive business performance and build strong relationships with restaurant partners. The role requires a proactive individual with commercial experience, excellent communication skills, and the ability to adapt in a fast-paced environment. Bilingualism in French and English is essential.

Benefits

Eligibility for bonus program

Various benefits

Qualifications

• 1+ years of commercial experience in Account Management/Sales.
• Fluent in French and English (written & verbal).
• Self-motivated and highly organized.

Responsibilities

• Drive business and operational performance for restaurant portfolio.
• Build long-term relationships with restaurant partners.
• Solve complex issues and ensure customer service is prioritized.

Skills

Influencing

Communication

Problem Solving

Project Management

Data-Driven Decision Making

Job description

About the Role

Whether it’s a sandwich or a burrito, the Uber Eats team builds technology to connect people with what they want, when, and where they want it. Our Territory teams are on the frontline introducing restaurants to Uber Eats and growing our businesses together.

What You’ll Do

1. Take complete ownership of your restaurant portfolio and drive the business and operational performance
2. Identify and initiate new partnership opportunities with the restaurants in your territory
3. Build long-term relationships with the restaurant partners and deliver exceptional customer service experiences
4. Drive on-the-ground knowledge and context about the territory you operate into the wider Uber Eats team
5. Cross-functional collaboration, wherein you will work closely with various team members to identify high-potential partnerships and improve the experience right from the first pitch to the first trip
6. Solve complex issues by ensuring our customer service is prioritized and solved efficiently
7. Act as an ambassador for the mission, brand, and product of Uber Eats

Basic Qualifications

1. 1+ years of commercial experience in Account Management/Sales or relevant customer-facing roles
2. Ability to influence various audiences both internally and externally using strong verbal and written communication
3. Ability to adapt to a constantly evolving fast-paced environment
4. Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
5. Understanding the customer needs and overcoming any challenges the business may face
6. Project management and a problem-solving demeanor to adjust to the autonomy of the role
7. You’re self-motivated and highly organized as you’ll manage a big portfolio of merchants
8. Fluent (written & verbal) in French and English

Preferred Qualifications

1. You have strong problem-solving skills and the ability to come to solutions
2. You are comfortable working with numbers to drive insights and like to make data-driven decisions
3. Result-oriented, proactive and highly motivated. You’ll work hard until you get the job done!

For Canada-based roles: The base hourly rate range for this role is CAD$24.76 per hour - CAD$25.97 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].