Client Success Manager (Bilingual)

Link Investment Management; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Calgary seeks a Client Success Manager who is bilingual in English and French. This full-time, remote role focuses on enhancing customer satisfaction and retention through strong client relationships and data analysis. Ideal candidates are analytical, service-oriented, and thrive in a remote environment.

Benefits

Equity in the future of LINK

Health Spending Account

Training / Educational stipend

Qualifications

• Fluently bilingual in English and French.
• Analytical skills for assessing client needs.
• Experience in financial services or SaaS industry considered a plus.

Responsibilities

• Ensure customer satisfaction and growth by building strong relationships.
• Identify client needs and resolve issues.
• Analyze data to improve client outcomes.

Skills

Bilingual

Analytical skills

Customer Retention

Relationship Building

Communication

Education

Experience in financial services

Experience in SaaS industry

Job description

Role : Client Success Manager (Bilingual)

Company Description

LINK Investment Management provides business solutions for workplace savings programs from our headquarters in Calgary. Our innovative, fully digital, software-as-a-service (SaaS) business solution empowers plan administrators and plan members with simple, affordable, and efficient plan management and investment options. We work directly with companies of all sizes and through channel partners like BMO to create the best solutions at an affordable price. For more information, visit us at.

Role Description

This is a full-time, fully-remote role for a Client Success Manager able to work in Eastern or Atlantic time-zones / hours. Fluency in English and French is a requirement. The Client Success Manager will ensure customer satisfaction (measured by Client Health Score) and growth (measured by Net Revenue Retention) by building strong relationships with clients and providing value.

This role involves identifying client needs, resolving issues, and providing support to enhance customer experience. The Client Success Manager will also analyze data to improve client outcomes and contribute to the development of customer success strategies. This role is full-client-lifecycle, and will participate in our member support as well as our client success management functions.

Qualifications

• Fluently bilingual (both written and oral)
• Located or willing to work within standard Eastern or Atlantic time-zone hours
• Analytical skills for assessing client needs and outcomes
• Naturally curious, with an ability to both thrive within and work to reduce ambiguity
• Customer Retention and Relationship Building skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in financial services or SaaS industry considered a plus
• Experience thriving in a distributed (remote) company environment considered a plus

Compensation

Equity in the future of LINK

Health Spending Account

Training / Educational stipend

We are a small but mighty team here at LINK, poised to scale quickly, with a healthy dose of DNA from previous Fin-Tech scale-ups that have reached Unicorn status. If you are fluently bilingual in English and French, able to work in the Eastern or Atlantic time-zones / hours, and are a naturally service-oriented person with relevant experience, please submit a resume and cover letter.