Customer Success Specialist (Bilingual)

We are seeking a Customer Success Specialist (Bilingual) to join our Collage team, offering flexibility in location.

Collage is reinventing the way Canadian businesses manage HR, payroll, and benefits. Our mission at Collage is to empower businesses to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR administration, enabling our clients to focus on doing the meaningful work they set out to do. We also believe in empowering our own people to do their best work by creating a peerless work environment. By giving our team the right resources and support to thrive, we are, collectively, building the future of HR in Canada. Successful candidates will have the opportunity to make meaningful contributions at a company on a high-growth trajectory. Learn more about us at collage.co. Collage is a People Corporation company.

Our Customer Success Specialist (Bilingual) plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to Collage!

The Customer Success Specialist (Bilingual) will:

• Build individualized project plans for each client by assessing needs and goals.
• Provide in-depth training on Collage platform tools and features via video and phone.
• Work to ensure maximum activation and retention of Collage clients, new and tenured.
• Own and resolve client questions from start to finish.
• Provide training to existing clients on platform features.
• Work across the organization to provide a great customer experience.
• Provide excellent customer service along with HR technology support and guidance.

To be successful as a Customer Success Specialist (Bilingual) with Collage, you will need:

• Full fluency in French and English.
• 2+ years of SaaS implementation and/or customer service experience.
• Completion of a Bachelors degree or equivalent professional experience.
• High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person.
• A curiosity for and love of technology, and the ability to pick up and teach new tools quickly.
• High degree of ownership and commitment, taking pride in a job well done.
• Excellent written and verbal communication skills.
• Excellent organizational skills with strong attention to detail and high level of accuracy.
• Sound knowledge of the Microsoft Office Suite and strong Microsoft Excel skills.

All-star candidates will have:

• Professional customer service experience in a B2B software environment.
• Professional experience utilizing tools such as MAC O/S, Google Workspace, Asana, Slack, 1password, Intercom, Zoom.

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com