Branch Manager - Athlone

Europcar Ireland; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the rental industry is seeking a Branch Manager to oversee operations in Edmonton. The role involves developing business strategies, managing customer service, and ensuring profitability while fostering a positive work environment. Successful candidates will demonstrate strong leadership, sales skills, and a commitment to continuous improvement and employee development.

Benefits

Enhanced Maternity and Paternity benefits

Access to Hubex benefits and discounts platform

Life Assurance x2 basic salary

Employee Assistance Programme

Opportunities for career advancement

Voluntary flu vaccination voucher

Bike to Work Scheme

Qualifications

• Strong focus on delivering new business.
• Proven track record in sales.
• Motivated self-starter in a fast-paced environment.

Responsibilities

• Assess market conditions and develop business plans.
• Direct operational aspects including customer service and HR.
• Manage branch performance and ensure continuous improvement.

Skills

Problem-solving

Analytical ability

Leadership

Customer Focused

Project management

Organisational skills

Tools

Microsoft Office

Job description

Enhanced Maternity and Paternity benefits

Access to Hubex benefits and discounts platform

Life Assurance x2 basic salary

Employee Assistance Programme

Opportunities for career advancement and professional development

Voluntary flu vaccination voucher

Bike to Work Scheme

Responsibilities :

• Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch.
• Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
• Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
• Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
• Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and / or Head of Regional Operations and Sales.
• Ensure additional sales are monitored and agreed targets are being adhered to.
• Liaise with necessary teams to ensure ongoing training and improvements are met.
• Monitor all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order.
• Manage overdues and records of follow up. Liaise with appropriate departments.
• Oversee on-site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, and fuel accounting.
• Provide training, coaching, development and motivation to bring out the best in each team member.
• Maintain and enforce HR Policies and Procedures.
• Conduct yearly appraisals with all staff members by the deadline required by HR.
• Assist in developing branch and organisational objectives, and also in formulating policies and budgets.
• Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
• Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.
• Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.
• Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.

Skills Required :

• Strong focus on delivering new business and proven track record.
• Problem-solving and analytical ability.
• Motivated self-starter, comfortable in a fast-paced environment.
• Demonstrated integrity and ethical standards.
• Professional demeanour with “Can Do” attitude.
• Customer Focused matched to strong commercial sales skills.
• Effective listening, communication (verbal and written), and negotiating skills.
• Strong leadership, motivation and managerial skills.
• Manages time effectively and adapts quickly to changing priorities.
• Team player who works productively with a wide range of people.
• Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives.
• Strong project management and multi-tasking skills.
• Excellent organisational skills.
• Demonstrated competency in budgeting, forecasting and planning.
• Knowledge of Microsoft Office.

Why choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

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