Specialist, Desktop Support

FYidoctors; Delta; On-site; CAD 55,000 - 60,000; Full time

Job summary

Join a leading healthcare organization as a Desktop Support Specialist, where your skills will directly impact patient care. In this dynamic role, you'll handle IT requests, provide deskside support, and assist in hardware deployment for new locations. This is a unique opportunity to work in a people-first culture that values diversity and inclusion, while also offering a comprehensive rewards package. With a focus on growth and development, you'll be part of a team that is passionate about enhancing lives through exceptional eye care. If you're ready to make a difference, apply today!

Benefits

Two free pairs of glasses annually

Coaching culture

People-first culture

Community involvement support

Qualifications

• 1-3 years of experience in an IT department.
• Post-secondary education in an IT-related field.
• ITIL and/or CompTIA A+ certification is preferred.

Responsibilities

• Install and troubleshoot end-user and network hardware.
• Provide deskside support and resolve complex desktop issues.
• Assist with hardware deployment and asset management.

Skills

IT Service Management (ITSM)

Windows 7-10

Active Directory

Remote Desktop

Office 365

ZOOM

Google Chrome

FortiClient VPN

Analytical Skills

Customer Service

Education

Post-secondary education in IT

ITIL Foundations Certification

CompTIA A+ Certification

Job description

We want you to bring your exceptional skills and experience with you and join our team as a Specialist, Desktop Support! In this role, you will handle requests for provisioning and shipping new IT equipment for the organization, including hardware needed for newly acquired locations. Additionally, this role provides deskside support as required.

We are ideally seeking a candidate located in Delta, BC. Our Home Office is located in Delta, BC.

What Will You Be Doing?

1. Installing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, presentation equipment, software, and other products.
2. Responding to incoming calls, emails, and work orders from the IT Service Desk regarding reported hardware issues.
3. Supporting the IT Service Desk by handling emails and calls from end-users for general IT support.
4. Performing on-site analysis, diagnosis, and resolution of complex desktop issues for end users, including off-site repairs.
5. Assisting the Merger & Acquisition IT Implementation team with hardware deployment, procurement of new equipment, and asset management for acquisitions.
6. Procurement and configuration of IT assets to meet acquisition deadlines (computers, peripherals, iPads, and other devices).
7. Administering and resolving issues with associated end-user workstation network software products, when required.
8. Liaising with third-party support and PC equipment vendors as necessary.

As The Successful Candidate, You Have:

1. 1-3 years of experience in a similar role within an IT department.
2. Post-secondary education in an IT-related field, combined with ITIL and/or CompTIA A+ certification.
3. Experience with IT Service Management (ITSM) systems.
4. Intermediate to advanced knowledge of IT tools, including Windows 7-10, Active Directory, Remote Desktop, Office 365, ZOOM, Google Chrome, FortiClient VPN.
5. Strong analytical and problem-solving skills.
6. Exceptional customer service, time management, and triaging skills.
7. ITIL Foundations Certification (v3 or v4) or CompTIA IT Fundamentals, A+ certification is considered an asset.
8. Bilingualism (French/English) is considered an asset.

How You'll Benefit Working at Our Home Office:

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year.
• A coaching culture that fosters ongoing growth and development opportunities.
• A people-first culture (dogs are also welcome).
• An organization that gives back locally and nationally, supporting your involvement.

Why You Should Join Us:

FYihealth group is Canada's leading diversified healthcare organization, including FYidoctors, Visique, BonLook, and solis optics. Led by doctors, professionally managed, and patient-focused, we focus on delivering outstanding eye care with patient-centric products and services. Our purpose is to enhance the lives of our patients. We are Canada's fastest-growing eye care provider, with our own ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion, and Opportunity. We are proud to be an equal opportunity employer and provide accommodations upon request during the application process. All accommodation information is confidential and used solely to ensure an accessible experience for candidates and team members.

We aim to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position ranges from $55,300 to $60,000 annually, depending on experience, skills, and qualifications. Base pay is just one component of our Total Rewards. We look forward to discussing how we support your well-being and growth.