Desktop Support Analyst (BC HEMS) (Permanent)

Babcock Mission Critical Services España SA.; Richmond; On-site; CAD 57,000 - 87,000; Full time

Job summary

An established industry player is seeking a Desktop Support Analyst to enhance their technical support team. This role involves providing second-line support for desktop platforms, managing asset tracking, and ensuring adherence to ITIL processes. The ideal candidate will possess strong communication skills and a problem-solving mindset, working collaboratively across diverse IT environments. With a commitment to creating a safe and secure world, this company offers a supportive workplace culture and emphasizes the importance of wellness and professional development. Join a forward-thinking organization that values diversity and inclusion, and make a significant impact in the field of IT support.

Benefits

Health and dental benefits

Wellness days and flexible schedules

Parental leave top-up

Retirement matching

Recognition and professional development programs

Relocation assistance

Qualifications

• 1-2 years of relevant experience in desktop support.
• Strong communication and customer service skills.

Responsibilities

• Provide second-line technical support for desktop platforms.
• Manage asset tracking through the device lifecycle.
• Coordinate with UK BIS teams for incident resolution.

Skills

Service Delivery

ITIL Processes

Communication Skills

Problem-Solving Skills

Logical Troubleshooting

Education

Relevant Experience (1-2 years)

Job description

Desktop Support Analyst (BC HEMS) (Permanent)

Location: Richmond, British Columbia, CA, V7B 1A3

Onsite or Hybrid:

Desktop Support Analyst (BC HEMS) (Permanent)

Expected Salary: $57,508 to $86,262

Babcock International works globally to improve the capability, reliability, and availability of critical assets in sectors such as Marine, Land, Aviation, and Nuclear. In Canada, we support the Royal Canadian Navy's submarine fleet, provide aerial emergency services, wildfire suppression, and air ambulance services, and deliver world-class training solutions.

Our purpose is to create a safe and secure world, together. We are guided by principles such as curiosity, outcome focus, kindness, collaboration, courage, and ownership, which shape our workplace culture.

We acknowledge the traditional territories of many Nations across Canada and are committed to building respectful relationships with Indigenous communities.

Responsibilities:

1. Provide second-line technical support for desktop platforms via various channels.
2. Maintain documentation standards.
3. Collaborate with Business Solutions staff.
4. Manage asset tracking through the device lifecycle.
5. Follow security procedures and practices.
6. Coordinate with UK BIS teams for incident resolution.
7. Grade and configure devices according to guidelines.
8. Assist with IT communication and local courier services.
9. Manage device disposal and liaise with suppliers for repairs and collection.
10. Handle stock control and hardware disposals.
11. Escalate IT issues appropriately.
12. Perform other duties as assigned.

Ideal Candidate:

• 1-2 years of relevant experience.
• Experience in Service Delivery and adherence to SLAs.
• Knowledge of ITIL processes.
• Strong communication and customer service skills.
• Logical troubleshooting and problem-solving skills.
• Ability to work across diverse IT environments.
• Eligible for Canadian Secret Security and ITAR Clearance.

Employee Support Programs:

• Health and wellness contributions.
• Wellness days and flexible schedules.
• Health and dental benefits.
• Parental leave top-up.
• Retirement matching.
• Recognition and professional development programs.
• Relocation assistance.

Our Commitment:

We promote a diverse and inclusive workforce and will provide accommodations during the recruitment process upon request.

Job Segment: Help Desk, Information Technology, Technical Support, Technology