Account Manager

Toast; Vancouver; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

A leading company focused on sustainability is seeking an Account Manager in Vancouver. This hybrid role involves managing client relationships, guiding onboarding, and maximizing client success. Ideal candidates will have 3-5 years of experience in account management, strong communication skills, and a passion for sustainability.

Benefits

Competitive salary with commission and stock options

Comprehensive health, dental, and vision coverage

Discounted outdoor gear membership

Beautiful downtown co-working space

Annual company offsite

Culture committed to sustainability and inclusivity

Qualifications

• 3-5 years of experience in account management or customer success.
• Experience in a SaaS or tech-enabled environment preferred.
• Comfortable with hybrid work model.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Lead onboarding efforts to ensure a smooth client experience.
• Monitor key account health metrics and provide performance updates.

Skills

Communication

Interpersonal Skills

Analytical Thinking

Problem Solving

Organization

Tools

CRM Tools

Job description

Description

Toast is recruiting on behalf of this company, a purpose-driven, venture-backed platform dedicated to eliminating single-use waste and empowering businesses to build a cleaner, more sustainable future. What began as a grassroots initiative in Vancouver has evolved into an enterprise solution adopted by institutions across North America. This company is now seeking a proactive and relationship-oriented Account Manager to join their growing team.

In this hybrid role based in Vancouver, the Account Manager will play a key role in supporting client success, guiding customers through onboarding, and maximizing the value they gain from the platform. This is an exciting opportunity for someone passionate about sustainability, client engagement, and tech-driven impact.

Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for assigned clients.
• Build and nurture long-term, trusted relationships.
• Understand client goals and operational needs, providing proactive and hands-on support.
• Onboarding & Adoption
• Lead onboarding efforts to ensure a smooth client experience.
• Deliver training on platform features and best practices.
• Support ongoing client education to encourage adoption and satisfaction.
• Account Growth
• Identify and execute opportunities for upselling and expansion.
• Collaborate with the sales team on renewals and contract extensions.
• Create customized strategies to support each client’s success.
• Feedback & Advocacy
• Act as the voice of the customer, providing insights to product and marketing teams.
• Champion client needs to inform platform development.
• Performance Tracking
• Monitor key account health metrics and identify risk areas.
• Provide regular performance updates and strategic insights to stakeholders.
  

Requirements

• 3–5 years of experience in account management, customer success, or a similar client-facing role, ideally in a SaaS or tech-enabled environment.
• Excellent communication and interpersonal skills.
• Strong analytical thinking and problem-solving capabilities.
• Highly organized with attention to detail.
• Experience with CRM or customer success tools.
• Comfortable working in a hybrid model; minimum one day per week in the Downtown Vancouver office.
  
  

Benefits

• Competitive salary range: $50,000 – $80,000 + commission + stock options.
• Comprehensive health, dental, and vision coverage through Pacific Blue Cross.
• Access to discounted outdoor gear via Outdoor Prolink membership.
• A beautiful downtown Vancouver co-working space with scenic views.
• Annual company offsite with the full team.
• A culture committed to environmental sustainability, impact, and inclusivity.
• Application Review
  
  

Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!

• Vetting Call
  
  

If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.

• Profile Creation
  
  

Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.

• Client Submission
  
  

After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.