Operations Manager

Love Energy Savings; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

A premier luxury lifestyle company is seeking an Operations Manager to enhance daily operations. This role includes overseeing resources, driving process improvements, and ensuring high service standards for elite clientele. Join a dynamic team and significantly impact the company's growth.

Qualifications

• 5-7 years of relevant experience as an Operations Manager.
• Strong leadership and team management skills.

Responsibilities

• Manage day-to-day operations ensuring efficiency.
• Lead and mentor a team to achieve operational goals.
• Develop and track key performance indicators (KPIs).

Skills

Strategic thinking

Decision-making

Negotiation

Interpersonal skills

Results-driven mindset

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Tools

Project management software

Job description

Job Summary : Sienna Charles, the premier luxury lifestyle company featured in prestigious publications like Forbes, is seeking an Operations Manager to oversee and enhance the company’s daily operations. This role involves developing and implementing operational strategies, managing resources, and driving process improvements to ensure efficiency and effectiveness while maintaining a high standard of service for our elite clientele.

Why Sienna Charles : Join a fast-paced and engaging workplace where you can work closely with the CEO and COO while having a significant impact on the company's direction and growth. We are looking for someone who takes ownership of their tasks and continuously seeks improvement in processes and operations.

Key Responsibilities :

• Operational Oversight : Manage day-to-day operations, ensuring that all aspects of the business run smoothly and efficiently.
• Process Improvement and Automation : Audit existing policies and workflows, updating and improving them to adapt to our rapidly changing environment. Implement native automations in Monday.com and other integration tools (e.g., IFTTT) to enhance workflow dynamism.
• Team Leadership : Lead and mentor a team of employees, fostering a positive and collaborative work environment to achieve operational goals. Serve as the primary point of escalation for team inquiries and concerns, providing solutions to operational challenges.
• Budget Management : Prepare and manage budgets to ensure that operations are cost-effective and aligned with the company’s financial goals.
• Performance Metrics : Develop and track key performance indicators (KPIs) to measure operational performance and drive continuous improvement.
• Cross-Functional Collaboration : Work closely with other departments (e.g., finance, customer service, sales, travel team and human resources) to ensure alignment and support for operational initiatives.
• Compliance and Risk Management : Ensure that the organization complies with industry regulations and standards while managing risks associated with operations.
• Vendor Management : Manage relationships with suppliers and service providers, ensuring quality and cost-effectiveness.

Qualifications :

• Bachelor’s degree in Business Administration, Operations Management, or a related field .
• 5-7 years of relevant experience as an Operations Manager or in a similar role, ideally within high-level B2C services in industries such as private banking, hospitality, or fashion.
• Strong leadership and team management skills, with a track record of driving team performance and empowering employees.
• Excellent organizational and multitasking abilities, with a keen attention to detail and a results-driven mindset.
• Strong analytical and problem-solving skills, with the ability to think creatively to manage exceptions and issues.
• Proficient in project management software and tools.
• Exceptional communication skills, both verbal and written, with the ability to practice discretion and maintain confidentiality.

If the below describe you well and are attributes that come naturally to you, this would be a good indicator of you are right for the role.

• Character and Culture : Relatable and engaging personality, enjoys working with others, and has strong written and verbal communication skills. Practice a high level of discretion and maintain confidentiality with our clients and expect the same from your team.
• Attention to Detail : You are obsessed with making sure every piece is where it needs to be and can't let something go until you know it's perfect.
• Prioritization and Efficiency : Strong sense of urgency, you can determine what to focus on first and can work both quickly and efficiently to maintain multiple deadlines.
• Ownership and Management : You see your role as more than a job and look for ways to go above and beyond to improve the process continuously and problem solve on the Go! You keep on top of all tasks and know how to organize and maintain them all.

Skills :

• Strategic thinking and decision-making abilities.
• Ability to work under pressure and meet tight deadlines.
• Strong negotiation and interpersonal skills.
• Results-driven mindset with a focus on continuous improvement.

Working Conditions :

• Flexibility to work primarily in the EST timezone during standard business hours (8am - 6pm EST), with occasional weekend availability.
• May require occasional travel for in-person meetings or events.

We offer a fair and competitive salary, aligned with your skills and experience, along with opportunities for growth and development. Join our team of high performers and be part of an inspiring, collaborative environment where your contributions truly matter!