Help Desk Analyst

Insight Global; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Vancouver is seeking a Help Desk Analyst to provide technical support for users. The role includes hardware setup, password resets, and troubleshooting desktop applications. Ideal candidates will have 3-5 years of experience in technical support and familiarity with Active Directory and Windows troubleshooting.

Qualifications

• 3-5 years of experience in front-line technical support.
• Experience in installing software and hardware.
• Ability to create and maintain users via Exchange.

Responsibilities

• Provide hardware setup and password resets.
• Support printers and deploy technical equipment.
• Log all technical support calls into the ticketing system.

Skills

Technical Support

Windows Installation

Networking

Tools

Active Directory

Remote Desktop Connection

MS Teams

O365

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$18.00 / hr - CA$20.00 / hr

Insight Global is looking for a Help Desk Analyst for a local retail client in Vancouver. The successful candidate will be responsible for providing users with hardware setup, password resets, email troubleshooting, and general desktop application support. Additional responsibilities include configuring new PCs, supporting printers, deploying technical equipment, and logging all technical support calls into the ticketing system.

Must Haves :

• 3-5 years of experience providing front-line technical support
• Previous experience installing software and hardware
• Demonstrated ability to create and maintain new users via Exchange or Active Directory / AD Manager
• Ability to facilitate support sessions using Remote Desktop Connection and other remote-control tools
• Experience in Windows installation and troubleshooting including MS Teams administration and O365 management
• Experience with basic networking and cable management

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Retail

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