Help Desk Analyst

Targeted Talent; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a dynamic Help Desk Analyst to provide first-level technical support. The ideal candidate will have expertise in PC operating systems, customer service skills, and experience in a technical support environment. Responsibilities include troubleshooting desktop issues, managing help desk tickets, and supporting various software applications. If you are detail-oriented and committed to customer satisfaction, this role could be a great fit for you.

Benefits

Paid vacation

Health and dental benefits

Qualifications

• 1 to 3 years of experience in technical support or IT customer service.
• CompTIA certification preferred.

Responsibilities

• Providing first level PC network and technical support.
• Installing and configuring Microsoft Windows 10.
• Maintaining hardware inventory and asset database.

Skills

Problem Solving

Communication

Customer Service

Education

Diploma in Computer Science

Tools

MS Office 365

VMware

Adobe Acrobat DC

Job description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities :

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing / imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements :

• Diploma in Computer Science / Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge : CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment
• Paid vacation
• Health and dental benefits

If this sounds like the right fit, please click and apply to this posting.

Create a job alert for this search