clerk, customer service

Transport adapté et collectif d'Antoine-Labelle; Mont-Laurier; On-site; CAD 30,000 - 40,000; Full time

Job summary

A transit commission in Mont-Laurier is seeking a customer service clerk to manage inquiries and maintain digital records. The ideal candidate will have a secondary school graduation certificate and experience in a call center. Strong interpersonal skills and punctuality are essential. This is a full-time position suitable for students.

Qualifications

• Experience: 1 to less than 7 months in a call center.

Responsibilities

• Answer written and oral inquiries.
• Provide information to customers.
• Maintain and manage digital database.

Skills

Client focus

Efficient interpersonal skills

Organized

Team player

Punctuality

Judgement

Quick learner

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Windows

MS Word

Social Media

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months

Work setting

• Transit commission

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Issue receipts and other forms
• Maintain and manage digital database
• Answer clients' inquiries and provide information

Student status

• Full time enrollment

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Social Media

Type of experience

• Call centre

Security and safety

• Criminal record check

Work conditions and physical capabilities

Own tools/equipment

• Internet access

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Organized
• Team player
• Judgement
• Quick learner
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have the above-indicated required certifications?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

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