Technical Support / Customer Service Representative (Remote)

Concentrix; San Juan de Terranova; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a role focused on providing exceptional inbound customer support. This position offers a starting salary between CAD 16 and CAD 18 per hour, along with comprehensive benefits and opportunities for career development. Ideal candidates will have a strong customer service background, excellent problem-solving skills, and the ability to work in a fast-paced environment. Join a supportive work culture that values diversity and inclusion.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Registered Retirement Savings Plan

Paid training and opportunities for personal and career development

Performance-based incentives

Lucrative employee referral bonuses

Qualifications

• 1+ year of customer service experience required.
• Open availability and a quiet, distraction-free work environment.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Problem-solving

Computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary starting between $16 and $18 per hour
- Performance-based incentives and lucrative employee referral bonuses
- Comprehensive benefits including medical, dental, and vision insurance, as well as a Registered Retirement Savings Plan
- Paid training and opportunities for personal and career development
- Supportive work culture that promotes diversity, equity, and inclusion
- Celebrations and events that foster team spirit and community involvement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones and computers
- Deliver exceptional customer experiences with effective problem-solving

What is Required (Qualifications):
- Strong focus on building customer relationships
- 1+ year of customer service experience
- High school diploma or GED
- Open availability and a quiet, distraction-free work environment
- Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Eagerness to learn new technologies
- Familiarity with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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