Deskside Technician

WBM Technologies; British Columbia; On-site; CAD 60,000 - 75,000; Full time

Job summary

WBM Technologies is seeking a Deskside Technician for a 3-month term to provide onsite and remote support for EUC clients. The role involves problem-solving, customer service, and teamwork in a fast-paced environment. Ideal candidates are passionate about technology and eager to learn.

Qualifications

• 1-2 years of previous Deskside experience.
• Ability to write in both French and English.

Responsibilities

• Provide onsite and remote support for clients.
• Respond to and resolve client incidents and requests.

Skills

Analytical

Problem Solving

Customer Service

Communication

Teamwork

Organizational Support

Time Management

Dependability

Education

High School diploma or equivalent

CompTIA A+

Tools

Desktops

Laptops

Printers

Tablets

Mobile phones

Job description

Salary Range : $60,000.00 To 75,000.00 Annually

WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Deskside Technician to work onsite with our EUC clients.

The open position is a 3-month term to start, with the possibility of an extension.

In this technical position, you will provide onsite and remote support for our clients. You will work in a fast-paced environment, responding to and resolving client incidents and requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.

Key Responsibilities

• Analytical – Collects, comprehends, and applies knowledge gathered from experience.
• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Proven ability to manage difficult and / or emotional customer service situations.
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
• Teamwork – Desire to help build, and be part of, a close-knit team.
• Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
• Time Management – Prioritizes and plans work activities efficiently.
• Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
• Dependability – Follows instructions and procedures and responds to management direction positively.

Preferred Qualifications

• Ability to Write in both French and English
• High School diploma or equivalent
• CompTIA A+ or equivalent experience
• 1-2 years of previous Deskside experience
• Good communication, time management and mathematical skills
• Dependable and reliable
• Attention to detail and documentation – you take pride in your work.
• Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
• Clean criminal record and driving abstract.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.