Deskside Technician - FTR - Kamloops

NTT DATA North America; Kamloops; On-site; CAD 71,000; Full time

Job summary

An established industry player is seeking a Deskside Technician to provide on-site and remote IT support in Kamloops. This role involves resolving technical issues, installing hardware and software, and assisting customers with systems and applications. The ideal candidate will have experience in desktop support and hardware troubleshooting, along with familiarity with Office 365 and Active Directory. Join a forward-thinking organization that values innovation and offers a collaborative work environment where your contributions will make a significant impact.

Qualifications

• 1-2 years' experience with desktop/software support and hardware troubleshooting.
• Experience with Office 365, Active Directory, and ticketing systems.

Responsibilities

• Provides on-site and remote IT assistance for routine and non-routine problems.
• Installs and configures computer hardware and software, resolving technical issues.

Skills

Desktop/Software Support

Hardware Troubleshooting

Printer Support

Office 365

Active Directory

Ticketing Systems

Tools

Service Now

Job description

Career Opportunities: Deskside Technician - FTR - Kamloops (68998)

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - FTR - Kamloops to join our team in Kamloops, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

1. Receives, reviews, and completes service requests.
2. Resolves technical problems transferred from the Service Desk that require an onsite presence.
3. Installs and configures a variety of computer hardware and software, communications and peripheral devices.
4. Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
5. Provides preliminary or routine instruction to customers in systems, applications and protocols.
6. Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
7. Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Qualifications

1. 1-2 years’ experience with desktop/software support & hardware (break/fix).
2. 1-2 years’ experience with application packages.
3. Experience with printer support, Office 365, Active Directory, ticketing systems (such as Service Now).
4. Must have driver's license and reliable personal transportation.
5. Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
6. Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.

Direct Supervision

Project/Team Leadership or Training

No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved accommodation request if the position is still vacant during the recruitment process.

Pay Scale: CAD $70,511.73

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.