Deskside Technician - AUX - Vancouver, BC

NTT DATA North America; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Deskside Technician in Vancouver, where you will provide essential IT support both on-site and remotely. This role involves resolving technical issues, installing hardware and software, and assisting customers with their technology needs. With a focus on innovation and adaptability, you will be part of a team that values exceptional service and technical expertise. If you are passionate about technology and enjoy problem-solving in a dynamic environment, this opportunity is perfect for you. Embrace the chance to grow your career with a global leader in IT services.

Qualifications

• 1-2 years’ experience with desktop/software support and hardware.
• Must have a driver's license and reliable personal transportation.

Responsibilities

• Provides on-site and remote IT assistance for technical issues.
• Installs and configures computer hardware and software.
• Resolves problems transferred from the Service Desk.

Skills

Desktop/Software Support

Hardware Troubleshooting

Printer Support

Office 365

Active Directory

Ticketing Systems (Service Now)

Job description

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - AUX - Vancouver, BC to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

1. Receives, reviews, and completes service requests.
2. Resolves technical problems transferred from the Service Desk that require an onsite presence.
3. Installs and configures a variety of computer hardware and software, communications and peripheral devices.
4. Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
5. Provides preliminary or routine instruction to customers in systems, applications and protocols.
6. Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
7. Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Qualifications

1. 1-2 years’ experience with desktop/software support & hardware (break/fix).
2. 1-2 years’ experience with application packages.
3. Experience with printer support, Office 365, Active Directory, ticketing systems (such as Service Now).
4. Must have driver's license and reliable personal transportation.
5. Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
6. Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.

Direct Supervision

No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved accommodation request if the position is still vacant during the recruitment process.

Pay Scale: CAD $36.1599/hr

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.