Client Success & Service Manager

Skycomp Solutions Inc.; St. Catharines; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading managed IT services provider in St. Catharines is seeking a Client Success & Service Manager. This role focuses on leadership, service delivery, and operational efficiency, ensuring high client satisfaction and team development. Ideal candidates will have experience in service coordination and a passion for excellence.

Qualifications

• Proven experience managing a support team.
• Ability to drive innovation and efficiency in service delivery.
• Passion for service excellence.

Responsibilities

• Oversee the support team’s performance and provide mentorship.
• Act as the bridge between technical support staff and clients.
• Identify and implement strategies to enhance efficiency.

Skills

Leadership

Communication

Customer-focused

Organizational Skills

Data Analysis

Education

Diploma in Information Technology

Diploma in Business Administration

Tools

Microsoft Office Suite

Job description

Skycomp Solutions, recently recognized as one of Canada’s top 50 managed IT companies, is a growing managed services provider committed to helping businesses manage risks, minimize disruptions, and control costs through reliable, secure, and innovative technology solutions.

At Skycomp, our exceptional team is the foundation of our inclusive culture and outstanding client experience. We foster an environment that empowers and inspires our employees to thrive both personally and professionally.

We are currently seeking a Client Success & Service Manager to join our dynamic team. This leadership role is critical in ensuring smooth operations, addressing client needs, and maintaining service excellence in alignment with our established service level agreements.

Key Responsibilities :

• Leadership & Team Development : Oversee the support team’s performance, providing mentorship, training, and professional development.
• Service Delivery & Client Engagement : Act as the bridge between technical support staff and clients, ensuring service delivery meets company standards and client expectations.
• Operational Efficiency & Innovation : Identify and implement strategies to enhance efficiency, improve processes, and drive continuous improvement in service delivery.
• Customer Satisfaction & Performance Management : Maintain high levels of client satisfaction, track performance metrics, and develop initiatives to enhance service quality.

Ideal Candidate :

The ideal candidate has proven experience managing a support team, and the ability to drive innovation and efficiency in service delivery. They enjoy working in a fast-paced environment and have a passion for service excellence.

This role requires a proactive, strategic thinker who is passionate about service excellence, team development, and operational improvement. If you are a results-driven leader looking to make a meaningful impact, we’d love to hear from you!

Qualifications :

• Proven experience in service coordination, operations, or management.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to analyze data and generate meaningful insights for decision-making.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Proficiency in Microsoft Office Suite and other productivity tools.

Education and Experience :

• Diploma in Information Technology, Business Administration, or a related field (preferred).
• Previous experience in a similar role within an MSP or IT services environment is an asset.

Seniority level

Mid-Senior level

Employment type

Full-time

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Client Service Manager • St. Catharines, Niagara Region, Canada