Client Support Business Analyst, Pension Administration

LifeWorks; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health and well-being provider is seeking a Client Support Business Analyst to enhance client relationships and deliver exceptional service. The role involves monitoring client requests, collaborating with internal teams, and ensuring timely resolution of issues. Ideal candidates will have a college education and a minimum of 3 years of relevant experience. Join a purpose-driven team committed to innovation and positive impact in health.

Qualifications

• Minimum of 3 years of experience.
• Knowledge of pension or benefits administration is an asset.

Responsibilities

• Establish and maintain excellent client relationships.
• Monitor and track all client requests.
• Collaborate with internal teams to resolve incidents.

Skills

Detail-oriented

Excellent communication

Problem-solving

Education

College education in a relevant field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

The Client Support Business Analyst - Pension will be responsible for delivering services to our clients.

Responsibilities

1. Establish and maintain excellent client relationships and satisfaction;
2. Possess clear knowledge of our Solution and support the team effectively;
3. Provide expertise in specific functional areas of our Solution, including integration with other components;
4. Monitor and track all client requests to ensure proper assignment, ownership, accountability, and timely, quality completion;
5. Attend and prepare for regular status meetings with clients;
6. Work directly with internal teams to resolve incidents, prepare client requirement documentation, understand upcoming release changes, and support clients;
7. Peer review team responses to clients where appropriate;
8. Follow up with support teams involved in root cause analysis to ensure service level agreements are met;
9. Participate in analyzing change requests to our solution or internal processes, including updating requirement documentation;
10. Manage change order project deliverables, including requirement documentation, demos, walkthroughs, configuration, testing, and client communication;
11. Collaborate with the Support Team Manager and Client Manager to ensure proper staffing of client requests and effective use of our integrated solution by client users.

Requirements

1. College education in a relevant field;
2. Minimum of 3 years of experience;
3. Ability to understand business needs and respond appropriately;
4. Detail-oriented with logical assessment skills;
5. Ability to understand client issues and advise on next steps;
6. Capability to manage client priorities and expectations;
7. Ability to adapt to changing priorities and meet deadlines;
8. Excellent communication skills (oral and written) with clients and team members;
9. Knowledge of pension or benefits administration and/or quality assurance is an asset;
10. Availability for occasional travel.

About Us

We’re a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. We improve lives through technology and foster a culture of innovation that empowers our team to solve complex problems and create remarkable human outcomes in a digital world.

TELUS promotes an inclusive culture embracing diversity. We are committed to fair employment practices and provide accommodations for applicants with disabilities during recruitment.

Additional Information

In accordance with TELUS Health Solutions Data Center Security Policy, employment requires passing a Personnel Security Screening conducted by the Government of Canada for roles involving access to data centers or sensitive technology.

Our team members are required to be fully vaccinated against COVID-19 to ensure health and safety.

For Quebec candidates: if English knowledge is required, it is for interacting with external/internal parties or using English software/apps.

By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team and relevant leaders involved in the selection process.