Client Service Manager

Design Maintenance Systems Inc.; North Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading software engineering company in North Vancouver seeks a Client Services Manager to drive projects from conception to completion. The role involves managing the service department's operations, ensuring client satisfaction, and requires strong project management skills and a collaborative spirit. Join a dynamic team and contribute to delivering exceptional client services while enjoying opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and supportive work environment

Qualifications

• 5+ years of project management experience preferred.
• Fluent spoken and written English is essential.
• Valid Driver License required.

Responsibilities

• Plan, execute, and manage projects within scope, budget, and timeline.
• Collaborate with cross-functional teams to define project goals.
• Lead and motivate project teams to achieve excellence.

Skills

Project Management

Leadership

Communication

Interpersonal Skills

Organizational Skills

Education

Project Management Certification (e.g., PMP, PRINCE2)

Tools

Microsoft Office

Microsoft Project

Jira

CRM

Job description

Are you an organized, results-driven professional with a passion for leading projects to success? Join our dynamic team as a Client Services Manager and make a significant impact by driving projects from conception to completion.

Located in North Vancouver, Canada, since 1986, we are a leading software engineering and asset performance management (APM) company. As part of our ongoing growth and succession planning efforts, we seek a dedicated Client Services Manager to oversee the delivering of exceptional services to our clients.

The objective of our client service department is to provide comprehensive services by SME’s ensuring our clients maximize their ROI. Implementation services such as database design / building, training, and long term mentoring, along with project management are essential to our clients. This pivotal role involves managing the daily operations of the service department, ensuring our services consistently meet or exceed client expectations. The Client Services Manager will be vital in helping clients achieve optimal outcomes with their DMSI software and related hardware.

The successful candidate will be self-confident with an engaging personal style and able to interact with various internal and external stakeholders. To thrive in this role, you must be resilient, detail-orientated, pragmatic and resourceful. The ability to work independently and as part of a team is strongly preferred. Product training in our technology and systems will be provided.

This role requires travel to customer premises in the US and Canada – therefore, a valid passport and ability to travel without restriction are necessary.

Key Responsibilities :

• Plan, execute, and manage projects within scope, budget, and timeline.
• Collaborate with cross-functional teams to define project goals and deliverables.
• Monitor project progress, identify risks, and implement solutions to ensure successful delivery.
• Communicate effectively with stakeholders, providing updates and managing expectations.
• Lead and motivate project teams to achieve excellence.

What We’re Looking For :

• Proven experience in project management of 5+ years preferred.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Fluent spoken and written English is essential.
• Valid Driver License is required.
• Proficiency in Microsoft Office, Microsoft Project, Jira, and CRM.
• Project Management certification (e.g., PMP, PRINCE2) is an asset.
• An understanding of condition maintenance technologies and methodologies.

What We Offer :

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

Join us in driving innovation and delivering excellence!

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