Senior Account Manager, Special Loans and Restructuring

Equitable Bank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto seeks a skilled professional to manage complex commercial mortgages and minimize losses. The ideal candidate will have extensive experience in default management, strong analytical skills, and the ability to work independently under pressure. This role involves liaising with stakeholders, preparing reports, and continuously improving operational efficiency. If you thrive in a dynamic environment and possess excellent communication and negotiation skills, this opportunity is for you.

Qualifications

• 5-7 years of commercial mortgage experience, preferably with default experience.
• Understanding of mortgage enforcement remedies and foreclosures across Canada.

Responsibilities

• Manage complex delinquent commercial mortgages while minimizing losses.
• Perform underwriting and collateral analysis for defaulted loans.

Skills

Analytical Skills

Problem-Solving

Negotiation Skills

Communication Skills

Time Management

Education

Business Degree

CPA or Similar Professional Designation

Tools

MS Office

Job description

The core parts of your role would be to :

1. The incumbent will manage and/or administer complex delinquent and problem commercial mortgages (generally loans exceeding $) while minimizing losses to the Bank, process loans for legal action for non-payment (including past maturities, tax arrears, insurance cancellations, bankruptcies/liens, etc.), conduct full financial reviews prior to recommending appropriate legal remedies to Senior Management, manage legal action loans, and enforce remedies/conditions as warranted. Ensuring compliance with established default/workout strategies are implemented in a timely and efficient manner is crucial. Liaising with key stakeholders, both internal and external, will be a key responsibility and part of determining and negotiating successful workout strategies.
2. The incumbent is responsible for performing, reviewing, and correlating all aspects of underwriting (including collateral analysis and valuation) for defaulted loans and problem accounts, ensuring each submission addresses heightened risk elements, including monitoring and updating risk ratings on default loans, and reporting to appropriate internal stakeholders.
3. The incumbent will work closely with the Mortgage Services team to manage, monitor, and resolve commercial delinquencies and certain default loans deemed non-performing, providing timely updates to Senior Management as needed.
4. There may be circumstances where the incumbent will assist in providing direct oversight on properties held by the Bank for recovery purposes.
5. The incumbent will ensure the timely preparation of various reports required by Senior Management, the Board of Directors, and external regulators (such as quarterly Problem Loan reports, monthly classified and watchlist reports, monthly arrears monitoring reports, provisioning reports, loan monitoring reports, etc.), including ad hoc reporting or analysis as required.
6. The incumbent will work with Senior Management to continuously improve operational efficiency, implement improvement measures, participate in or launch ad hoc projects, establish new policies and procedures, and other initiatives to deliver superior service to stakeholders.

Let's Talk About You!

• Have a minimum of 5-7 years of commercial mortgage experience or related, with previous default experience preferred.
• Business degree or related discipline, and/or a CPA or similar professional designation or equivalent work experience.
• Understanding of mortgage enforcement remedies and foreclosures across Canada.
• Effective analytical and problem-solving skills.
• Strong technical knowledge of secured lending and factors affecting the commercial mortgage market, with a comprehensive understanding of end-to-end processes.
• Excellent time management and organizational skills.
• Ability to handle multiple priorities under tight timelines with attention to detail.
• Proven ability to perform in a high-pressure, constantly changing environment.
• Self-starter with the ability to work independently.
• Strong negotiation and communication skills, both oral and written.
• Excellent presentation skills and professional communication with Senior Management and stakeholders.
• Proficient in MS Office.
• Possess a valid driver’s license with the ability to travel within provinces, including occasional overnight travel.

Job Complexities / Thinking Challenges

• The position requires making sound decisions and recommendations accurately and efficiently, often with limited information. The incumbent must rely on strong judgment and follow policies, procedures, and regulatory requirements. The role involves managing day-to-day challenges of default management, requiring quick learning, strategic thinking, and market knowledge to ensure timely resolution of problem loans.

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