Learning Technology Coordinator

KPMG Canada; Waterloo; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada seeks a Learning Technology Coordinator to provide technical support for learning technology platforms. This role involves collaborating with learning professionals to enhance learner experiences and requires strong communication and problem-solving skills. Candidates should have 2-3 years of relevant experience and a post-secondary education in a related field.

Qualifications

• 2-3 years of experience in technology-based training administration/delivery.
• Experience with learning technology administration and first-level support.
• Strong interpersonal and communication skills.

Responsibilities

• Provide functional, operational, and technical support for learning technology platforms.
• Consult with internal learning professionals to recommend solutions.
• Generate reports to support quality assurance and trend analysis.

Skills

Interpersonal skills

Problem-solving

Attention to detail

Client-focused mindset

Communication skills

Education

Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources

Tools

Microsoft 365

SAP SuccessFactors

Degreed

Kaltura

Credly

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to learning technology platforms, including SAP SuccessFactors LMS, Degreed digital experience platform, Kaltura virtual classroom/video platform, and Credly digital badges platform. Additionally, this role involves collaborating with internal learning professionals to recommend learning solutions and approaches.

This position requires attention to detail and the ability to operate effectively within a process-driven technical environment, focusing on quality assurance, issue analysis, and timely follow-up. Success in this role depends on strong relationship skills and a proactive attitude.

What You Will Do

• Provide functional, operational, and technical support for learning technology platforms, including system maintenance, creating and updating learning resources, and addressing platform usage challenges.
• Consult with internal learning professionals to recommend solutions based on system capabilities and best practices, prioritizing learner experience and business needs such as reporting and compliance.
• Facilitate the use of learning platforms through course creation, modification, and management of virtual classroom sessions.
• Support the design, preparation, and delivery of video-based learning, including moderation and support for virtual sessions.
• Generate reports to support quality assurance, trend analysis, and stakeholder visibility.
• Investigate and resolve platform inquiries, monitor usage, respond to escalations, and perform system maintenance and data integrity activities.
• Use ServiceNow to prioritize and respond to inquiries within SLA standards.
• Perform other duties supporting the Digital Learning portfolio as assigned.

What You Bring To The Role

• 2-3 years of experience in technology-based training administration/delivery in a fast-paced, service-oriented environment.
• Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources preferred.
• Experience with learning technology administration and first-level support.
• Results-oriented with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong interpersonal and communication skills, both verbal and written.
• Client-focused mindset, comfortable working with all organizational levels.
• Attention to detail, problem-solving skills, and efficiency in process improvements.
• Ability to work independently and collaboratively, owning work and ensuring quality.
• Intermediate proficiency with Microsoft 365, especially Excel.
• Assets include experience with SAP SuccessFactors, Degreed, Kaltura, Credly, and virtual classroom facilitation.

This role requires fluency in English, with the ability to support or collaborate with English-speaking colleagues and stakeholders. Candidates may need to interpret policies, laws, and regulations during employment.

KPMG BC Region Pay Range

The base salary range is $46,500 to $70,500, potentially including bonuses. Salary is determined based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values, The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is an equal opportunity employer committed to an inclusive, respectful, and accessible workplace. We welcome all qualified candidates to apply.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process, providing support and accommodations upon request. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.