Learning Technology Coordinator

KPMG Canada; Eastern Ontario; On-site; CAD 46,000 - 71,000; Full time

Job summary

A leading company is seeking a Learning Technology Coordinator to provide technical support for learning platforms. The role involves maintaining systems, consulting with professionals, and facilitating video-based learning. Ideal candidates have experience in training administration and strong communication skills.

Qualifications

• 2-3 years of experience in technology-based training administration.
• Experience with learning technology administration and first-level support.

Responsibilities

• Provide support for learning technology platforms and maintain systems.
• Consult with internal learning professionals on best practices.
• Produce reports to support quality assurance and identify trends.

Skills

Communication

Problem-solving

Attention to detail

Client-focused mindset

Education

Post-secondary education in Learning & Development

Post-secondary education in Computer Science

Post-secondary education in Business

Post-secondary education in Human Resources

Tools

Microsoft 365

SAP SuccessFactors

Degreed

Kaltura

Credly

Job description

Join to apply for the Learning Technology Coordinator role at KPMG Canada

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including the SAP SuccessFactors learning management system (LMS), the Degreed digital experience platform, the Kaltura virtual classroom/video platform and Credly digital badges platform. Additionally, this position is responsible for working with internal learning professionals to recommend learning solution approaches and collaborate on assigned deliverables related to the learning technology platforms.

This position requires attention to detail and the ability to operate effectively within a process-driven technical environment, with a focus on quality assurance, issue analysis, and timely follow-up. You’ll be most successful in this role when focusing on relationships and an inquisitive, 'can do' attitude.

What You Will Do

• Provide functional, operational, and technical support for all learning technology platforms, including but not limited to maintaining systems and creating and updating learning resources, promoting system capabilities, and addressing general platform usage challenges.
• Consult with internal learning professionals on systems capabilities and best practices to recommend solutions that prioritize learner experience and business requirements such as reporting and compliance.
• Facilitate the effective use of learning technology platforms through the creation or modification of courses, plans, pathways, playlists, and virtual classroom sessions.
• Support the design, preparation, and delivery of video-based learning via virtual classroom sessions, including moderation and support.
• Produce reports to support quality assurance, identify trends and risks, and ensure stakeholder visibility.
• Investigate and resolve platform functionality inquiries, monitor usage, respond to escalations, identify trends, and propose solutions. Perform system audits and data cleanups.
• Use ServiceNow to prioritize and respond to inquiries within SLA standards.
• Support broader Digital Learning initiatives as needed.

What You Bring To The Role

• 2-3 years of experience in technology-based training administration/delivery in a service-oriented environment.
• Post-secondary education; Learning & Development, Computer Science, Business or Human Resources preferred.
• Experience with learning technology administration and first-level support.
• Results-oriented with ability to manage multiple priorities and deliver high-quality work on time.
• Strong communication skills, both verbal and written.
• Client-focused mindset, able to work with individuals at all levels.
• Attention to detail, problem-solving skills, and process improvement abilities.
• Ability to work independently and collaboratively, owning tasks and ensuring quality.
• Proficiency with Microsoft 365, especially Excel.
• Assets include experience with SAP SuccessFactors, Degreed, Kaltura, Credly, and virtual classroom facilitation.

This role requires fluency in English. Candidates may need to support or collaborate with English-speaking colleagues and stakeholders, and interpret policies and regulations as part of their duties.

Additional Information

The salary range in BC is $46,500 to $70,500, with potential bonuses. Compensation is based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values and Commitment

We uphold integrity, excellence, courage, and respect, aiming for continuous improvement and community impact. We are an inclusive employer committed to diversity and equal opportunity. We support candidates through accommodations and adjustments during recruitment, available upon request.