Store Manager (Contract)

Pet Valu; Whitecourt; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in pet retail is seeking a passionate Store Manager to lead a dedicated team. In this role, you will foster a customer-centric environment, ensuring that every pet parent receives exceptional service. With a focus on training and development, you will empower your team to excel in their roles while managing daily operations. This position offers a unique opportunity to grow within a pet-oriented career path, making a positive impact in the community by partnering with local shelters and charities. If you're enthusiastic about pets and retail, this is the perfect opportunity for you!

Benefits

Management Training

Product Knowledge

Competitive Wages

Pet-Oriented Career-Building Environment

Qualifications

• 2+ years of customer service and retail store management experience.
• Outgoing personality with strong customer service skills.

Responsibilities

• Coach and develop store team to deliver excellent customer service.
• Manage team operations including recruiting, training, and scheduling.
• Ensure adherence to corporate operational standards.

Skills

Customer Service

Retail Management

Team Leadership

POS Systems

Conflict Resolution

Education

High School Diploma

Retail Management Certification

Job description

Location: Whitecourt, Alberta

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Competitive wages
• Pet-oriented career-building environment

What You Do

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees, including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with store staff to achieve targeted business results
• Perform other duties as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset