Solutions Consultant I

SurveyMonkey; Ottawa; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sales Solutions Consultant, where you'll support clients and Account Executives throughout the sales cycle. Your role will involve providing technical expertise, responding to RFPs, and advocating for customers while collaborating with various teams. This position offers a unique opportunity to work with innovative technology and contribute to meaningful projects that drive business growth. If you're passionate about technology and customer satisfaction, this is the perfect opportunity to elevate your career in a dynamic environment.

Benefits

Learning and Development Opportunities

Annual Holiday Refresh

Inclusive Workplace

Curiosity Week

C.H.O.I.C.E Fund

Qualifications

• 3+ years experience in Sales Consultant or Sales Engineer roles.
• Experience delivering SaaS demonstrations and writing technical documents.

Responsibilities

• Provide pre-sales technical and strategic support to clients.
• Translate features into value drivers for prospective clients.

Skills

Sales Consulting

SaaS Expertise

API Knowledge

Technical Documentation

Presentation Skills

Education

Bachelor’s Degree in Relevant Field

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com .

What we’re looking for

The Solutions Consulting Team supports clients and Account Executives throughout the sales cycle and reports to the manager of Sales Engineering. As a Sales Solutions Consultant, you will provide pre-sales technical, functional, and strategic support to prospective clients and customers while ensuring customer satisfaction. In addition to supporting the sales team in pre-sales conversations, you will collaborate across the organization, including with product, marketing, legal, and security.

What you’ll be working on

• Support our prospective clients and Account Executives throughout the sales cycle by translating features into value drivers for their business.
• Provide functional and technical expertise in the pre-sales phase, including knowledge of SurveyMonkey’s platform, APIs, Mobile SDKs, and additional solutions.
• Respond to RFPs/RFIs and custom Security Reviews.
• Be a customer advocate internally while working with other teams including Product, support, engineering, and sales.
• Provide training to improve product knowledge and demo abilities.
• Develop a working knowledge of the competitive landscape and become an expert in the CX space.

We’d love to hear from people with

• 3+ years experience as a Sales Consultant, Sales Engineer, or equivalent role with a focus on SaaS.
• A curious and inquisitive mind with an interest in exploring and self-teaching new programs and integrations.
• Comfortable presenting to a variety of customers (even on executive level).
• A technical background with experience working with APIs.
• Experience delivering SaaS demonstrations and writing technical business documentation like workflow diagrams, proposals, RFPs, and RFIs.
• Bachelor’s degree or equivalent in relevant field.
• Ability to communicate written and orally in English at the B2+ level.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service , learning and development opportunities like Curiosity Week , and our C.H.O.I.C.E Fund .

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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