Expert Solution Architect – Digital Workplace and End User Devices

Canadian National Railway Company; Montreal; Remote; CAD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as an Expert Solution Architect focusing on Digital Workplace and End User Devices. In this pivotal role, you will design innovative solutions that enhance employee efficiency and engagement, while ensuring alignment with enterprise architecture. Collaborate with specialized architects and lead initiatives that drive change and improve operational excellence. This position offers a dynamic work environment with a strong emphasis on safety and teamwork, where your contributions will have a significant impact on the organization and its stakeholders. If you are passionate about technology and eager to make a difference, this is the opportunity for you.

Qualifications

• 10+ years in I&T with 5+ years as IT Architect focusing on desktop and mobile solutions.
• Experience in Microsoft 365 architecture and cloud migration is essential.

Responsibilities

• Document and improve existing technology portfolios and end-user computing architectures.
• Lead Communities of Practice for governance and change management.

Skills

Information Technology (I&T)

IT Architecture

Microsoft 365 Solutions

Cloud Migration

Coaching Solution Architects

Project Scoping

Application Lifecycle Management

Contractual Agreement Management

Education

Bachelor’s Degree in Computer Science

Certified Information Systems Security Professional (CISSP)

Microsoft Certified Solutions Associate (MCSA)

Azure Certification

Tools

VMWare Workspace One

Intune

Azure Virtual Desktop

Windows 365

Job description

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Expert Solution Architect – Digital Workplace and End User Devices is responsible for defining sound end-to-end solutions that meet requirements and aligning with Enterprise Architecture and corporate orientations. Furthermore, the role is accountable for ensuring that solutions are delivered as defined.

Main Responsibilities

1. Document the existing technology portfolio and propose recommendations for improvements or alternatives
2. Document existing and develop new end-user computing and collaboration architectures
3. Design and optimize end-user computing services for employee efficiency and engagement with a self-service approach
4. Evaluate current and emerging cloud and infrastructure technologies
5. Lead Communities of Practice (CoPs) for efficient brainstorming, governance and change management
6. Develop end-user computing standards and best practices
7. Create, support, and influence pragmatic architectural oversight, using principles, policies, and guardrails
8. Review, understand and evaluate business requests to resolve feasibility, impacts, risks and recommendations
9. Collaborate with Enterprise and System Architectures in shaping, scoping, defining, planning and reviewing solutions
10. Provide direction to and align specialized architects in project engagements, ensuring proposed solutions meet business needs and are aligned with (or properly exempted from) corporate standards
11. Handle the architectural risk mitigation, issues escalation and resolution processes
12. Coach and support other Solution Architects

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Experience

1. Minimum 10 years of experience in Information and Technology (I&T)
2. Minimum 5 years as an IT Architect covering desktop and mobile management solutions
3. Experience with on-premises to cloud migration of Microsoft productivity suite
4. Experience in planning, architecture of all aspects of Microsoft 365 solutions
5. Experience with numerous architectural fields such as application, information, technology, and security
6. Experience and ability to coach Solution Architects on new technology platforms and approaches
7. Experience in program, project scoping, and planning
8. Experience with platform-based architecture
9. Experience with full application lifecycle management
10. Experience with contractual agreement management and procurement
11. Experience in Transportation or Rail*
12. Experience in I&T security*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

1. Bachelor’s Degree in Computer Science, or equivalent
2. Certified Information Systems Security Professional (CISSP)*
3. Certified Cloud Security Professional (CCSP)*
4. Microsoft 365 security administrator Expert*
5. Microsoft Certified Solutions Associate (MCSA)*
6. Microsoft 365 Certified Enterprise Administrator Expert*
7. Azure Certification*
8. Certification for Information Technology Infrastructure Library (ITIL) concepts*

*Any designation for these above would be considered as an asset

Competencies

1. Demonstrates agility and drives change
2. Knows the business and stays current on industry needs
3. Applies critical thinking
4. Collaborates with others and shares information
5. Sets direction and inspires others
6. Communicates with impact
7. Identifies needs and finds solutions to create value for all stakeholders
8. Identifies potential safety and security risks

Technical Skills/Knowledge

1. Knowledge of Unified Endpoint Management and Mobile Device Management software (e.g., VMWare Workspace One, Intune, Azure Virtual Desktop, and Windows 365)
2. In depth knowledge in architecture frameworks, methodologies and tools, and implementation experience in I&T
3. In depth knowledge of Digital and Modern Workplace, and cloud-based delivery models
4. Knowledge of multiple concurrent initiatives
5. Nice to have both written and verbal (English, French)*

*Any knowledge for any of the above would be considered as an asset

This position is posted as a grade 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee's experience.