Delivery Manager

Kainos; Old Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking consultancy that values creativity and diversity. As a Delivery Manager, you'll play a crucial role in transforming digital services and ensuring project success. This hybrid opportunity allows you to work from home with occasional travel, empowering teams to thrive while managing client relationships and driving business growth. You'll be part of a culture that prioritizes people, where your ideas are valued and your contributions can leave a lasting legacy. If you're passionate about innovation and making a difference, this is the perfect chance to shape the future of digital services.

Benefits

Flexible working hours

Professional development opportunities

Diversity and inclusion initiatives

Collaborative work environment

Qualifications

• Experience in project management and agile environments is essential.
• Proven ability to lead teams and manage client relationships effectively.

Responsibilities

• Ensure project success by managing critical success factors and profitability targets.
• Motivate teams and foster a positive culture for learning and growth.

Skills

Project Management

Agile Methodologies

Team Leadership

Client Relationship Management

Business Development

Governance and Compliance

Education

Bachelor's Degree

Relevant Certifications (e.g., PMP)

Tools

Project Management Software

Collaboration Tools

Job description

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team. At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

This is a hybrid work opportunity for candidates based in Halifax, Nova Scotia or Toronto, Ontario. You would be a homeworker with occasional travel to the customer site required.

Kainos is a consultancy that delivers end-to-end, tailored and innovative digital services and software platform solutions for customers in an agile environment – experience in working in a similar environment is a must-have.

As a Delivery Manager at Kainos, you will be responsible for ensuring that Kainos’ innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers.

The successful candidate will exhibit the following:

Delivery

• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
• Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).
• Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately.

Team

• Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
• Put people first & develop others – You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance.
• Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
• Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project.
• Have responsibility for staffing teams and onboarding of new team members.
• Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.

Governance

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
• Effectively manage project risks and issues, escalating where appropriate.
• Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times.

Business Development & Account Management

• Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.
• Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc.
• Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance.
• Contribute to continuous improvement initiatives within the Management Capability.
• Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
• Encourage innovation in technology and process both within the project and outside the project.
• Proactively assist with recruitment activities to enable stable organisational growth.

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.