Systems Analyst

Cleo Consulting; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a Senior Systems Analyst to provide technical expertise and project leadership in emergency health services. The role involves working with critical telecommunications systems and requires 5+ years of relevant experience. Candidates must be able to support 911 dispatch centers and ensure compliance with health service standards. The position is based in Whitby, requiring on-site presence three days a week.

Qualifications

• 5+ years of experience as a systems analyst.
• Experience with 24x7 critical environments.
• Understanding of emergency health services.

Responsibilities

• Provide senior technical expertise and project leadership.
• Advise clients on public sector IT solutions.
• Manage desktop hardware and security threats.

Skills

Systems analysis and design

Voice telecommunications engineering

Data telecommunications engineering

Radio telecommunications engineering

Satellite telecommunications engineering

Effective communication

Project management

Education

Technical diploma in electronics technology

Tools

IP telephony

RF test equipment

Job description

Assignment: RQ09247 - Systems Analyst - Senior

Job Details

Job Title: Systems Analyst

Requisition (SS): RQ09247

Start Date: 2025-05-26

Client: Health Services Cluster

End Date: 2026-03-31

Office Location: 590 Rossland Rd E Whitby

Organization: Health Services Cluster

Ministry: Ministry of Health

# Business Days: 270.00

Note: Candidates need to be in the office 3 days a week

Must Haves

• 5+ years of experience as a systems analyst.
• Experience with projects related to 24x7 critical environments and operations.
• Experience working in the PSRN project.
• Understanding of emergency health services, including ambulance communications.
• Location - Whitby.

Description

The role involves technical expertise and coordination in administration, monitoring, management, implementation, and support of:

• Desktops, network, and server environments.
• Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS, and paging.

Additionally, the candidate will provide subject matter expertise in multiple technology projects, including radio, telecom, satellite systems, and digital voice recording, and will support 911 dispatch centres' emergency COOP activation plans. The position requires 24/7 on-site and remote support for emergency ambulance dispatching equipment across the province, ensuring compliance with the Land Ambulance Act.

Responsibilities

• Provide senior technical expertise and project leadership in developing and maintaining cost-effective IT solutions.
• Advise clients and leverage public sector IT solutions to meet program goals.
• Possess a technical diploma or degree in electronics technology or equivalent experience.
• Have good knowledge of voice/data/radio systems, network topologies, and IT security policies.
• Analyze results, perform cost-benefit analyses, and use RF test equipment.
• Understand vehicle electrical systems related to radio installation.
• Manage desktop hardware, operating systems, LAN, server configurations, and security threats.
• Follow government policies, ITIL practices, and ensure interoperability of systems.
• Support emergency health services with knowledge of standards, policies, and interface requirements.
• Participate in training delivery and develop training materials.
• Apply operational disciplines, negotiation, conflict resolution, and change management skills.
• Stay updated on new telecommunications technologies and support installation, testing, and maintenance of radio and vehicle electrical systems.
• Interpret and apply relevant legislation.
• Travel across the province for project support and training.

Experience and Skills

Core Skills (40%)

• Systems analysis and design, testing, and implementation.
• Experience with voice, data, radio, and satellite telecommunications engineering.
• Knowledge of LAN configurations and operational disciplines.

Technical Skills (30%)

• Server and network technologies, hardware, and security policies.
• Experience with IP telephony, radio technologies, and public safety dispatch systems.
• Understanding of emergency health services and interface requirements.

Analytics (15%)

• Project management, analytical tools, and multi-project experience.

Communications (15%)

• Effective oral and written communication, presentation, and interpersonal skills.

Note: The description has been refined for clarity and focus, removing redundant information and emphasizing key responsibilities and requirements.