Technician I Remote Care

Rose International; Pleasanton (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the medical sector seeks a Technical Support Representative to assist patients with their equipment needs. This role involves managing incoming and outgoing calls, addressing patient issues, and submitting orders for replacement equipment. The ideal candidate will possess strong listening and computer skills, with a flexible and detail-oriented approach to multi-tasking. Full training will be provided, making this an excellent opportunity for those looking to grow in a fast-paced environment where their contributions truly matter.

Qualifications

• 1-2 years of experience or an Associate's degree with 3-5 years of experience.
• Flexible, detail-oriented, good at multi-tasking in a fast-paced environment.

Responsibilities

• Assist patients with equipment needs by managing incoming and outgoing calls.
• Log all calls and enter data using prescribed tools and processes.

Skills

Technical support

Listening skills

Computer skills

Multi-tasking

Detail-oriented

Technical aptitude

Education

High School Diploma

Bachelor’s degree

Associate's degree

Job description

Required Education : High School Diploma or Bachelor’s preferred.

Required Qualifications / Skills / Experience :

• Technical support role. Patients call in center.
• Can be high volume at times. Listening and computer skills necessary.
• Med background not necessary but preferred.
• 1-2 years’ experience or an Associate''s degree with 3-5 years '' experience will work.
• Operational support background (sales / tech support) will work instead of medical exp.
• Full training will be provided.
• Flexible, detail oriented, good at multi-tasking, able to succeed in a fast-paced environment are highly desirable.
• Technical aptitude is also highly desirable.

Job Overview :

As a Technical Support Representative, you will play a crucial role in assisting patients with their equipment needs by managing incoming and outgoing calls. Your primary responsibility will be to handle calls from patients, ensuring that their issues are addressed, and submitting orders for replacement equipment when necessary. You will be expected to accurately log all calls and enter data using prescribed tools and processes to ensure that all patient information is captured correctly.

Job Duties :

• Technical Support team in handling calls from patients and submitting orders for replacement equipment.
• Calls must be accurately logged and data accurately entered using prescribed tools and processes.
• Calls handled may be incoming or outgoing and proper handling of patient information is critical.
• Training and phone mentoring will be provided.

Industry : Medical

Location : Pleasanton, CA 94588

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.