Live-In Care and Community Services Supervisor

Algoma Family Services; Sault Ste. Marie; On-site; CAD 60,000 - 80,000; Full time

Job summary

Algoma Family Services seeks a Live-in Care and Community Services Supervisor to enhance its community services. This role involves program development, budget management, and supervising Child and Youth Care Practitioners. The ideal candidate will have a strong background in social services, excellent interpersonal skills, and the ability to work collaboratively within a leadership team.

Qualifications

• Minimum of five years of related experience.
• Experience with high-risk, complex mental health and/or substance use disorders.
• Bilingual in English and French is an asset.

Responsibilities

• Responsible for program development, budget management, and staff recruitment.
• Ensure compliance with licensing and regulatory requirements.
• Oversee service planning and report on key indicators.

Skills

Crisis intervention

Interpersonal skills

Report writing

Financial management

Operational management

Education

Bachelor’s degree in Social Sciences

Child and Youth Work / Social Services Worker Diploma

Master’s degree (preferred)

Tools

Microsoft Office Suite

Data management systems

Job description

POSITION TITLE : Live-in Care and Community Services Supervisor

TEAM : Community Services

REPORTING TO : CEO (Temp) / Senior Director of Services

WORKPLACE : In-Person

JOB SUMMARY :

This new and exciting position will assist Algoma Family Services in expanding its Live-in Care and Community Services. The Supervisor will be responsible for program development, budget management, recruitment, training, and scheduling of Child and Youth Care Practitioners and alternate care providers (Therapeutic Foster Parents). As an integral member of the Algoma Family Services Leadership Team, the Supervisor will also oversee service planning, licensing for live-in care programs, and ensure compliance with legislated regulations and AFS policies. The Supervisor reports to the CEO (temporarily) and will complete all required reports, such as Incident and Serious Occurrence reports. Algoma Family Services is committed to providing inclusive, culturally sensitive services from a client-centered, strength-based, and solution-focused approach within an anti-oppressive practice framework. The Supervisor plays a key role in fostering our culture of care, modeling organizational values, and advancing our mission, vision, and strategic goals.

QUALIFICATIONS :

• Bachelor’s degree in the Social Sciences, supplemented by a Child and Youth Work / Social Services Worker Diploma, with a minimum of five years of related experience. A Master’s degree is preferred.
• Demonstrated experience working with children and youth experiencing high-risk, complex mental health and/or substance use disorders. Experience should include working with neuro-diverse populations such as FASD or ASD, staff recruitment, training, and scheduling, residential licensing, serious occurrence reporting, occupational health and safety, working with families for transition and after-care, coordinating multi-disciplinary services, working in unionized environments, and financial and operational management. Ability to make independent decisions and delegate appropriately.
• Advanced knowledge of crisis intervention and relevant legislation, including the Child, Youth and Family Services Act, Education Act, Youth Criminal Justice Act, Mental Health Act, Personal Health Information Protection Act, and Occupational Health and Safety Act.
• Strong interpersonal skills to develop and maintain professional relationships with staff, community partners, referral sources, and families. Excellent report writing skills, ability to work independently and collaboratively, bilingual in English and French is an asset, and flexibility to work evenings, weekends, and on-call shifts.
• Proficiency with technology, including Microsoft Office Suite and data management systems.
• Certifications in crisis intervention, current First Aid and CPR, valid Ontario Class “G” Driver’s License, proof of COVID-19 vaccination, and a clean Broad Sector Check.

DUTIES AND RESPONSIBILITIES :

Organizational / Leadership

• Maintain confidentiality of client information and adhere to privacy policies. Seek guidance from the Privacy Coordinator when necessary. Report breaches immediately. Develop personal professional development plans. Model organizational values and maintain professional conduct. Inspire hope and wellness.

Supervision

• Provide ongoing supervision to staff, complete performance reviews, recognize staff contributions, and manage disciplinary actions in collaboration with HR. Recruit, train, and maintain adequate staffing levels. Ensure documentation is complete, schedule staff, and manage absences. Conduct safety inspections, complete risk assessments, and provide on-call supervision.

Program Coordination

• Collaborate with the CEO on program development and evaluation. Assist in budget preparation and monitoring. Coordinate with community partners on admissions, care, discharge, and maintenance of care settings. Report incidents and participate in client care planning. Ensure compliance with licensing and regulatory requirements.

Client Service

• Ensure assessments of children and youth are completed and treatment plans implemented. Develop inclusive programming that respects cultural, neuro-diversity, religious, family, and gender considerations. Respond to complaints promptly and take corrective actions. Track service data and report on key indicators such as admissions, discharges, incident rates, and client satisfaction.