customer service representative - insurance

Amity Insurance; Niagara Falls; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading insurance company in the Niagara Region seeks a dedicated customer service representative to handle inquiries, complaints, and provide ongoing support to clients. The ideal candidate will have strong organizational skills, a client-focused approach, and proficiency in MS Office tools. This permanent position requires a commitment to maintaining high service standards in a fast-paced environment.

Qualifications

• 1 to 2 years of education or diploma required.
• 1 to less than 2 years of experience required.

Responsibilities

• Answer written and oral inquiries from clients.
• Address customer complaints and concerns.
• Maintain records and manage digital database.

Skills

Client focus

Punctuality

Organized

Reliability

Initiative

Quick learner

Education

College, CEGEP or other non-university certificate or diploma

Tools

MS Office

MS Excel

MS Outlook

MS Word

Spreadsheet

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Word
• MS Office
• Spreadsheet

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Organized
• Reliability
• Initiative
• Quick learner
• Work Term : Permanent

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