Technical Writer II Telus Health

TELUS; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

TELUS is seeking a Technical Writer II to join its dynamic Pharmacy team. This role involves developing comprehensive product documentation for software, ensuring quality and accuracy, and collaborating with cross-functional teams. Ideal candidates will have experience in technical writing, project management skills, and a commitment to quality work.

Qualifications

• Experience writing software technical documentation for various audiences.
• Ability to manage multiple projects and adapt to changing requirements.
• Strong commitment to producing quality work.

Responsibilities

• Collaborate with product teams to develop product documentation.
• Contribute to documentation processes, standards, and style guides.
• Ensure accuracy and appropriate terminology in documentation.

Skills

Technical writing

Project management

Content authoring tools

Bilingual (French / English)

Job description

The TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry - even patients!

As a Technical Writer II you'll collaborate with our product team to develop product documentation for our software including but not limited to release notes, feature and user guides and technical documentation that will be leveraged by internal and external stakeholders. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.

What you'll do :

• Collaborate with product managers, business analysts, product owners and development in order to research, plan, write, edit, update and maintain product documentation for our software products
• Contribute to and follow the documentation processes, standards, templates and style guides
• Contribute to the creation of effort estimates for new documentation needs
• Ensure accuracy and appropriate terminology
• Deliver according to project plans and commitments
• Ensure commitments to customers are met in a timely manner

Qualifications

What you'll bring :

• Experience writing software technical documentation for a variety of audiences, including end users and regulatory audiences
• Ability to manage multiple projects, assess priorities, and adapt to changing requirements, scope, and schedules
• Ability to contribute to the creation of estimates for information development work
• Goal-oriented self-starter with the ability to work independently
• Strong commitment to producing quality work
• Knowledge of content authoring tools and the structure and content of the English language, including the rules of composition and grammar

Great to haves

• Bilingual (French / English) is an asset
• Pharmacy, Pharma, Healthcare software experience is an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will most of the time as part of this position's main responsibilities given its national scope.