Systems Analyst (Bilingual)

Brandt Group of Companies; Regina; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the communications sector is seeking a bilingual Systems Analyst - Unified Communications to enhance their VoIP systems. The successful candidate will be responsible for installation, support, and optimization of VoIP technologies, ensuring seamless communication within the organization. This role offers an opportunity to work collaboratively with teams and vendors, contributing to the overall efficiency and reliability of communication solutions.

Qualifications

• Strong background in IT and networking.
• Experience with VoIP systems and troubleshooting.
• Bilingual communication skills preferred.

Responsibilities

• Install, configure, and maintain VoIP systems and equipment.
• Provide technical support and troubleshoot VoIP system issues.
• Conduct training sessions for end-users on VoIP systems.

Skills

VoIP technologies

Networking

Technical Support

Job description

Brandt is seeking a bilingual Systems Analyst - Unified Communications to join our IT/IS team. The successful candidate will play a critical role in the implementation, maintenance, and support of our VoIP (Voice over Internet Protocol) systems. You will collaborate with internal teams and external clients to ensure efficient and reliable communication solutions. The ideal candidate should have a strong background in IT, networking, and VoIP technologies.

Duties & Responsibilities

• VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
• Configuration: Administer and optimize call flow design to deliver top-notch customer experiences.
• Technical Support: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
• Network Integration: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization.
• Quality Assurance: Monitor and maintain the quality and reliability of VoIP services, addressing performance issues and implementing improvements as needed.
• Upgrades and Patches: Keep VoIP systems up-to-date by applying software updates, patches, and security fixes.
• Documentation: Maintain detailed documentation of VoIP system configurations, installations, and troubleshooting procedures.
• Training: Conduct training sessions for end-users and staff to ensure they can effectively use the VoIP systems.
• Troubleshooting: Diagnose and resolve hardware and software issues related to VoIP systems, including call quality problems and connectivity issues.
• Vendor Relations: Collaborate with VoIP system vendors to resolve technical issues and procure necessary hardware and software.
  
  

Duration of contract: to June 30, 2025.