Client Operations

ADVANTUS360; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Advantus360 is seeking a Client Operations Specialist to join their Operations team. This role involves coordinating between departments and clients, ensuring service delivery excellence, and managing client communications. Ideal candidates will have a client-first mindset, strong organizational skills, and a commitment to continuous improvement.

Benefits

Health Spending Account

Qualifications

• Background in multi-functional, client-facing roles.
• Customer service excellence, particularly in technology environments.
• Experience with hardware or licensing renewal processes.

Responsibilities

• Partner with sales team to manage the renewal process.
• Serve as the primary point of contact for product and license renewals.
• Qualify and triage incoming support requests.

Skills

Client communication

Organization

Continuous improvement

Communication

Quality focus

Self-direction

Tools

Microsoft 365

QuickBooks

Job description

This advertiser has chosen not to accept applicants from your region.

Full Job Description

Benefits Offered: Health Spending Account

Employment Type:Full-Time , Immediate Start

Compensation: $50-70k

Do you believe that operationalexcellence drives client confidence? We sure do and are looking for aClient Operations Specialist who believes this too. Specifically,someone who can maintain critical day-to-day functions whileskillfully managing the unexpected challenges that arise in ourdynamic environment.

About This Role

As an integral member of our Operations team, you'll ensureseamless coordination between our internal departments, technologypartners, and valued clients. Your attention to detail andclient-focused approach will directly impact our service deliveryexcellence.

As Advantus360 continues to grow strategically inthe cybersecurity landscape, this position is ideal for someone whothrives when developing improved processes and implementing effectivesolutions. You will bring a technical aptitude and exceptionalinterpersonal skills to our collaborative environment.

Our Foundation:

• Core Values:Honesty, respect, excellence, the golden rule, and curiosityguide every decision we make.
• Cultural Commitments:We prioritize people, ethics, collaboration, appropriatehumour, trust, and accountability in all our relationships.
• Work-Life Balance: We recognize thatsustainable performance requires meaningful time away from work.
• Innovation: Fresh perspectives drive ourprogress-we actively encourage team members to contribute ideas thatenhance our service offerings.
• Hybrid WorkEnvironment: Our approach combines in-office collaborationwith remote flexibility, emphasizing accountability regardless oflocation.
• Performance Excellence: As afocused organization, each team member directly impacts our successand client outcomes.

Key Responsibilities:

• Sales Support: Partner withour sales team to manage the renewal process through order validation,distributor/client communication, quote generation, and opportunitytracking.
• Client Renewal Coordination: Serve as the primary point of contact for product and licenserenewals, working closely with sales to deliver timely, accuraterenewal information.
• Support Services Management: Qualify and triage incoming support requests, ensuringproper routing to our technical specialists.
• Operational Administration : Process salesorders and assist with critical operational tasks that requireprecision and attention to detail.
• MarketingSupport: Execute targeted marketing initiatives, assist withevent logistics, and maintain budget tracking for marketingactivities.
• Digital Presence Management: Update website content and maintain social media engagement consistentwith our brand standards.
• Client Experience:Provide responsive, professional interaction through phone,email, and digital channels while gathering insights for continuousimprovement.
• Vendor/Partner Administration:Maintain documented relationships with technology partners,distributors, and suppliers, serving as an effective liaison.

What Sets Successful Candidates Apart

• Client-First Mindset: Excellence in client communication is non-negotiable. You understandthat responsiveness and professionalism directly impact trust.
• Meticulous Organization: You canconfidently manage multiple priorities across different domainswithout losing critical details.
• ContinuousImprovement Drive: You actively seek knowledge, embracechallenges, and consistently raise the bar for yourself.
• Communication Excellence: Your written andverbal communication demonstrates clarity and professionalism thatbuilds confidence with both colleagues and clients.
• Quality Focus: You recognize that incybersecurity operations, precision matters. Small details can have asignificant impact.
• Self-Direction: Youtake ownership of tasks and drive them to completion, whether workingindependently or collaboratively.

BeneficialExperience:

• Background in multi-functional,client-facing roles
• Customer service excellence, particularlyin technology environments
• Familiarity with enterprise salescycles
• Experience with hardware or licensing renewalprocesses
• Help desk or technical support background
• Financial operations experience (particularly withQuickBooks)
• Digital marketing or event coordination
• Proficiency with Microsoft 365 productivity tools

About ADVANTUS360:

Advantus360 is an ITSecurity Solutions organization offering professional services andresale of best of breed IT Security products. We support organizationsseeking to manage rapidly changing technology requirements, growingthreats, and an industry short on resources.

As an equalopportunity employer, our hiring practices ensure that we respectHuman Rights and diversity using non-discriminatory recruitment andselection. Advantus360 hires based on "best fit" for the job. Ourorganization fosters a culture of equality, compassion, andcooperation.