Senior Payment Analyst

Canadian Imperial Bank of Commerce; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a leading bank as a Senior Payment Analyst, where you'll provide essential back office support for payment services. You'll be responsible for resolving inquiries from clients worldwide, ensuring high productivity and customer service. Embrace a hybrid work environment and contribute to a culture of trust and teamwork while developing your career with competitive benefits.

Benefits

Employee share purchase plan

Vacation offerings

Wellbeing support

MomentMakers recognition program

Purpose Day

Qualifications

• Minimum 1 year of experience processing payments.
• Strong verbal and written communication skills.

Responsibilities

• Accountable for validation, investigation, analysis, and resolution of payment requests.
• Act as first point of contact for Payment escalations.

Skills

Analytical Thinking

Communication

Critical Thinking

Detail-Oriented

Customer Service

Tools

Microsoft Office

COINS systems

Job description

time left to apply End Date : May 16, 2025 (7 days left to apply)

job requisition id 2510547

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Global Money Operations (GMO) provides back office support for Payment Product Services, FX / MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As the Senior Payment Analyst, you'll be accountable for validation, investigation, analysis, and resolution of requests and inquiries from domestic and overseas clients. You will utilize a thorough working knowledge of procedures, policies, and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions. You will act as a first point of contact for Payment escalations and ensure a high level of productivity and customer service is maintained.

At CIBC, we enable the most optimal work environment for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, spending 1-3 days per week on-site, with other days remote.

Due to the nature of this role, a criminal record check will need to be completed at least annually for enhanced screening purposes.

How You’ll Succeed

• Payment Processing / Analytical Skills: Demonstrate a minimum of 1 year of experience processing payments and some exposure to ECIF / IWS systems. Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Assist in monitoring workflow activities, including exceptional payments, ensuring work is complete and accurate, and service level agreements are met.
• Teamwork: Work collaboratively in a team environment, especially when handling Foreign Currency Payment Conversion. Multitask and work on several different types of payment processing flows as required.
• Communication & Technical Skills: Demonstrate strong verbal and written communication skills to clearly articulate facts and recommendations. Possess excellent Microsoft Office skills (Word, Excel, Outlook), with the ability to work with spreadsheets and formulas.

Who You Are

You're digitally savvy, seeking out innovative solutions and embracing evolving technologies. You adapt easily to new tools and trends.

You pay attention to details, with strong critical thinking skills that inform your decision-making.

You embrace change, continuously evolving your thinking and work methods to deliver your best.

You are driven by collective success, understanding the power of collaboration and an inclusive team environment.

You look beyond the moment, making decisions that benefit both today and tomorrow, proactively seeking new opportunities.

Values matter to you; you bring your authentic self to work and live by our core values: trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are our priority. We start with your strengths and ambitions, creating opportunities to unlock your potential. We aim to provide a meaningful career, not just a paycheck.

We recognize you in personalized ways, including a competitive salary, incentive pay, banking benefits, and a comprehensive benefits program:

• an employee share purchase plan, vacation offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological tools facilitate collaboration and innovation to serve our clients better.

We foster a culture where you can express your ambitions through initiatives like Purpose Day—a paid day off dedicated to your growth and development.

• Subject to plan and program terms and conditions

What You Need to Know

CIBC is committed to an inclusive environment where all team members and clients feel they belong. We provide accessible candidate experiences and accommodations upon request. Please contact [emailprotected] for assistance.

You must be legally eligible to work at the specified location(s) and, if applicable, hold a valid work or study permit.

We may require you to complete attribute-based assessments and skills tests (such as simulation, coding, French proficiency, MS Office) to learn more about your capabilities and to help you learn more about us.

Job Location

CALG-855 2 ST SW., 10th FL

Employment Type: Regular

Weekly Hours: 37.5

Skills

Accounting, Adaptability, Analytical Thinking, Anti-Money Laundering Compliance, Business Operations, Client Security, COINS systems, Communication, Critical Thinking, Customer Satisfaction, Customer Service, Data Analysis, Decision Making, Detail-Oriented, Group Problem Solving, Hiring, Human Resources (HR), Internal Controls, Judgement, Learning Quickly, Microsoft Excel, Microsoft Office, and more.

At CIBC, we are committed to helping our clients, employees, and shareholders achieve their goals. Our culture, based on trust, teamwork, and accountability, drives our success.

Working with CIBC means being part of a community dedicated to excellence and service, with 44,000 employees helping clients every day to reach their financial goals.