Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; St. Thomas; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Scheduling Coordinator to manage patient appointments and administrative tasks. This role involves utilizing multiple systems to ensure efficient scheduling, providing essential information to patients, and handling a high volume of calls. Ideal candidates will possess strong customer service skills, computer proficiency, and the ability to manage complex tasks effectively. Join a team that values wellness and offers a comprehensive benefits package while promoting a culture of fairness and opportunity. If you're passionate about making a difference in healthcare, this position is a perfect fit for you.

Benefits

Comprehensive benefits package

Wellness programs

Equal opportunity employer

Qualifications

• Minimum of 2 years in revenue cycle or contact center roles.
• Must pass the ALTA Language Services QBS assessment.

Responsibilities

• Schedules and pre-registers patients for appointments and procedures.
• Handles high call volumes across multiple locations and departments.
• Mentor new hires as needed.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Multilingual Fluency

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-specific appointments. Completes associated administrative tasks and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions

1. Utilize multiple systems to perform all scheduling functions.
2. Exhibit excellent computer skills with the ability to resolve technical issues independently.
3. Provide patients with preparation and location information.
4. Accurately collect and input patient data into the system.
5. Validate patient insurance and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
9. Perform other duties as assigned.

Skills

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Multilingual Fluency

Physical and Qualifications

High school diploma or equivalent, or 4 years of revenue cycle experience. Minimum of 2 years in revenue cycle or contact center roles. Must pass the ALTA Language Services QBS assessment.

Physical Requirements:

• Visual acuity for reading and assessing information.
• Effective communication skills for interactions with customers.
• Manual dexterity for handling equipment and devices.
• Driving capability if applicable, involving sitting and reading traffic signs.

Location:

Peaks Regional Office, Broomfield, Colorado

Work Details:

Scheduled weekly hours: 40. Hourly rate: $18.81 - $24.26, depending on experience.

Benefits and Equal Opportunity:

Comprehensive benefits package promoting wellness. Intermountain Health is an equal opportunity employer. Learn more about benefits here.

Additional Information:

We use HiredScore AI platform for application review, ensuring fairness and privacy. Positions are subject to close without notice.