Medical Billing Specialist

WELL Health Technologies Corp; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

WELL Health Technologies Corp is seeking a Medical Billing Specialist for its Client Success team at DoctorCare in Toronto. This full-time hybrid role involves managing medical billing processes, ensuring compliance, and optimizing revenue for physicians. The position offers hands-on experience in healthcare operations and career development opportunities within a mission-driven organization.

Qualifications

• Understanding of the Canadian healthcare system.
• Previous experience in customer service.
• Strong data entry skills.

Responsibilities

• Support billing operations by submitting and reconciling claims.
• Analyze billing data to identify revenue optimization opportunities.
• Liaise with the Ministry of Health to resolve billing inquiries.

Skills

Customer Service

Data Entry

Problem Solving

Interpersonal Skills

Education

Healthcare or Health Sciences Background

Tools

Microsoft Excel

Salesforce

Job description

Who we are

We are an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

Our practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our DoctorCare solution.

We ownand operateCanada's largest network of outpatient medical clinics serving primary and specialized healthcare services and are the provider of a leading multi-national, multi-disciplinary telehealth offering.

The opportunity

DoctorCare is the engine of WELL Health Billing and Back Office Division, disrupting how medical billing services are delivered to doctors across Canada. Our solutions streamline operations, decrease costs, and keep processes up-to-date. We take the burden of complex medical billing management off of doctors’ and their clinic teams’ plates, enabling them to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience.

Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team at DoctorCare. You will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support.

This is a full time, hybrid role working Tuesdays and Thursdays every week in our Toronto office.

What’s in it for you

Purpose.We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base.

Exposure.You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations.

Career development.This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area.

How you will make an impact:

• Support billing operations.You will ensure the smooth delivery of DoctorCare’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts.
• Uncover insights.You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement.
• Ensure compliance.You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes.
• Resolve and support.You will liaise with the Ministry of Health to investigate and resolve billing inquiries and support clients in correcting rejected claims and addressing payment issues. You will respond to client inquiries via email and phone, providing accurate, timely, and professional customer service that maintains strong and trusted relationships.
• Drive innovation.You will capture client feedback and share insights with internal teams to help evolve our services, addressing emerging client needs and improving user experience. You will contribute to initiatives that enhance service efficiency by identifying and proposing process improvements and helping implement workflow enhancements.

What you bring:

• The health systems exposure.You may be coming from a medical clinic or you may be a recent grad with a healthcare or health sciences background. Either way, you have an understanding of the Canadian healthcare system and how it operates, and you are eager to deepen that expertise.
• The service mindset.You have previous experience in customer service and support. You take pride in delivering accurate, timely, and helpful support. You can quickly absorb new information, apply knowledge to unfamiliar situations, and solve problems independently.
• The technical foundation.You have strong data entry skills and are comfortable working with tools such as Microsoft Excel and Salesforce. You can pick up new systems quickly, including EMRs and medical billing platforms.
• The integrity.You are honest and dependable, and hold yourself to a high standard of professionalism. You do the right thing, even when no one is watching. You are open to feedback, reflective about your performance, and committed to continuous improvement. You are humble and always looking for ways to learn.
• The interpersonal skills.You have professional communication skills and can build trusting, collaborative relationships within and across teams. You are empathetic and can adapt your messaging to meet the needs of your audience.

Why join us?

Healthcare is our sector, and we know that for usto be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.

We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.