Customer Success Manager (Mid Market)

Bridgit; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the construction industry is seeking a Customer Success Manager to manage mid-market accounts, ensuring customer satisfaction and driving long-term value. The role requires strong relationship management skills and a proactive approach to problem-solving. Join a culture of innovation and growth, contributing to impactful work within a supportive environment.

Benefits

Competitive salary

Equity

Benefits

Autonomous work environment

Culture of innovation and growth

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles, ideally in SaaS.
• Strong relationship management and proactive problem-solving skills.

Responsibilities

• Manage a portfolio of mid-market accounts, acting as a trusted advisor.
• Support onboarding and adoption efforts.
• Monitor customer health metrics and product usage data.

Skills

Relationship Management

Problem Solving

Project Management

Data Analysis

Education

3+ years in Customer Success

Tools

Salesforce

Job description

Analysis of Job Description

Formatting: The description uses appropriate HTML tags such as p, h3, ul, li, and b, which enhances readability and engagement. However, some sections could benefit from clearer hierarchy and separation for better clarity.

Content Quality: The content is comprehensive, clearly outlining responsibilities, values, and qualifications. It is well-written but could be more concise in some areas to improve focus.

Relevancy and Conciseness: The description maintains relevancy to the role, but some parts, especially the values and company background, could be condensed to focus more on the role-specific details.

Minimum Requirements: The description adequately lists the responsibilities and qualifications necessary for the position.

Based on the above, a minor refinement to improve clarity, focus, and structure is recommended.

Refined Job Description

What You’ll Do

• Take ownership of the customer journey for a portfolio of mid-market accounts — from onboarding to renewal and beyond.
• Collaborate with cross-functional teams to ensure a smooth customer experience, strengthen relationships, and drive long-term value and retention.

What You Can Expect to Do

• Build and manage relationships across mid-market accounts.
• Guide customers through onboarding, adoption, and success milestones.
• Monitor customer health and proactively identify risks and growth opportunities.
• Work with internal teams to deliver a seamless experience.

What You Will Bring

• Core values: Build Together, Win Together; Take Action, Drive Impact; No Grit, No Pearl.

Role Responsibilities

• Manage a portfolio of mid-market accounts, acting as a trusted advisor.
• Support onboarding and adoption efforts.
• Monitor customer health metrics and product usage data.
• Conduct regular check-ins and business reviews.
• Collaborate with Support, Product, and Sales teams.
• Support renewals and identify expansion opportunities.
• Share customer feedback to inform product development.
• Develop scalable processes to enhance the customer journey.

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles, ideally in SaaS.
• Strong relationship management and proactive problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Experience using data to drive customer engagement.

Preferred Qualifications

• Experience with midmarket or enterprise clients in construction, project management, or SaaS.
• Familiarity with CRM tools like Salesforce.
• Passion for creating scalable processes.

Who You Are

• Organized, detail-oriented, and a creative problem-solver.
• Effective communicator and team player.

What We Offer

• Impactful, autonomous work environment.
• Culture of innovation and growth.
• Competitive salary, equity, and benefits.

We value diversity and encourage applicants from all backgrounds, including underrepresented communities. Accommodations are available throughout the recruitment process.

About Us

Founded in 2012, Bridgit is a Series B company with over $43.5 million CAD in funding from notable investors, committed to transforming the construction industry.