Customer Success Manager

Vanmovers Logistics Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading logistics company in Toronto is seeking a Customer Success Manager to enhance relationships with mid-market and SMB clients. The role focuses on strategic account management, revenue generation, and product advocacy, ensuring clients maximize value from our solutions.

Benefits

Competitive compensation

Benefits package

Collaborative team environment

Qualifications

• 5+ years in Customer Success or Account Management.
• Proven track record managing a portfolio of 30+ customers.

Responsibilities

• Develop and execute plans aligning with client business goals.
• Identify opportunities for upselling and cross-selling products.
• Provide consultative guidance and training to clients.

Skills

Communication

Problem-Solving

Analytical Skills

Job description

Job Title: Customer Success Manager - Mid-Market & SMB Segment

Department: Enterprise Solutions

Location: Toronto, ON (Remote with weekly onsite preference)

Reports To: Director of Enterprise Solutions

About Vanmovers:

Vanmovers Logistics Inc. empowers businesses to optimize their operations and deliver seamless customer experiences through innovative logistics solutions. We're committed to driving growth for our partners using cutting-edge technology and exceptional service.

The Role:

As a Customer Success Manager at Vanmovers, you'll be the key to fostering strong relationships with our mid-market and SMB clients. You'll act as their trusted advisor, guiding them to maximize the value they derive from our SaaS and API-driven enterprise solutions. Your success will be measured by increased client satisfaction, retention, and revenue growth.

Your Impact:

Strategic Account Management: Develop and execute plans that align with client business goals, nurturing relationships with key decision-makers.
Revenue Generation: Identify and capitalize on opportunities for upselling and cross-selling Vanmovers' suite of products and services.
Product Advocacy: Become a subject matter expert on our enterprise offerings, providing consultative guidance and training to ensure clients achieve their objectives.
Internal Collaboration: Partner closely with Business Development, Enterprise Solutions, and Product teams to ensure seamless customer experiences and drive product enhancements.
What You Bring:

Proven Experience: 5+ years in Customer Success, Account Management, or a similar role, with a proven track record managing a portfolio of 30+ customers.
Technical Acumen: Strong understanding of SaaS solutions, APIs, and their integration within e-commerce platforms. Experience in the retail or logistics industry is a plus.
Results-Oriented: A demonstrated ability to drive product adoption and revenue growth through consultative account management.
Communication & Collaboration: Excellent communication skills, both written and verbal, with the ability to build rapport with diverse stakeholders.
Problem-Solving: Strong analytical and problem-solving skills to proactively address client challenges and identify areas for improvement.
Why Vanmovers?

We offer a competitive compensation and benefits package, a collaborative and supportive team environment, and the opportunity to make a significant impact on a growing leader in the logistics industry.

To Apply:

If you're passionate about driving customer success and thrive in a fast-paced environment, we want to hear from you. Submit your resume and highlight your relevant experience that demonstrates how you can contribute to our success.