Specialist, Commercial Auto Claims

Definity Financial; Calgary; Hybrid; CAD 58,000 - 107,000; Full time

Job summary

A leading financial services company is seeking an experienced Claims Manager to oversee a portfolio of claims, including large Commercial Auto and Environmental claims. The role involves coaching junior staff, engaging stakeholders, and ensuring quality assurance in claims processes. Candidates should have significant claims handling experience, strong communication skills, and the ability to work independently in a fast-paced environment. Definity offers a flexible hybrid work model and a commitment to diversity and inclusion.

Benefits

Company share ownership program

Pension and savings programs

Paid volunteer days

Educational resources and tuition assistance

Wellness and recognition programs

Discounts on products and services

Qualifications

• 8-10 years general claims handling experience required.
• 5 years handling large Commercial Auto and/or Environmental claims.
• Bilingualism in English and French is an asset.

Responsibilities

• Manage a portfolio of claims including large Commercial Auto and Environmental.
• Coach and mentor junior staff.
• Engage stakeholders in effective claims management.

Skills

Interpersonal skills

Communication skills

Coaching

Mentoring

Adaptability

Education

University degree in any discipline

2 year college diploma

CIP designation

Tools

MS Office

Job description

• Manage a portfolio of claims, including large Commercial Auto / Environmental / Cargo
• Directing and instructing independent adjusters throughout the claims process until resolution of the file.
• Coach and Mentor junior staff
• Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership
• Assist in the quality assurance audits of our Claims staff, vendors and brokers.
• Represent Economical in litigation, mediation and alternate dispute processes
• Assist in training and providing technical support to team members
• Professional, friendly and courteous in all interactions, whether with customer, co-workers or vendors
• Perform well in a busy operation and remain calm under pressure
• Strive to continually push the boundaries of your adjusting experience and personal learnings
• Team player adaptable to changing environment
• Strong written and verbal communication skills
• Ability to work independently

What do you bring to the role?

• University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation
• Bilingualism in both English and French is an asset
• A minimum of 8 - 10 years general claims handling experience
• A minimum of 5 years claims experience handling large Commercial Auto and / or Environmental claims Experience with mediation, arbitration and litigation
• Experience coaching and mentoring junior staff
• Strong interpersonal skills
• Proficient in MS Office and strong computer skills

Salary Range : $58,100 - $106,900

About Us

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

IND1

About the Team

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

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