Auto Claim Advisor

Allstate Insurance Company; Alberta; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading home and auto insurer in Canada seeks a Claim Advisor to provide exceptional customer service for vehicle repair needs. This role involves investigating claims, preparing estimates, and collaborating with various stakeholders. Join a company recognized for its inclusive culture and commitment to employee growth.

Benefits

Complete Group Benefits Program

Employee Discounts

Good Office Program

Student Loan Payment Matching

Retirement Savings Program

Annual Wellness Allowance

Personal Reflection Day

Qualifications

• 1-3 years handling automobile claims preferred.
• 1-3 years customer service experience required.

Responsibilities

• Investigate automobile claims to determine coverage and liability.
• Prepare repair estimates and settle claims according to policies.

Skills

Customer Service

Policy Interpretation

Keyboarding

Education

High School Diploma

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, and device and identity protection.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer committed to providing prevention and protection products for every stage of life. Named a Best Employer in Canada for nine consecutive years, we support our employees and foster an inclusive, welcoming culture. We actively contribute to communities through charitable partnerships, employee giving, and volunteerism. Serving Canadians since 1953, our promise is 'You’re in Good Hands.'

Through our Employee Value Proposition—Opportunity, Flexibility, Community, Diversity, and Family—we cultivate a culture where employees feel valued, experience personal growth, have career options, and enjoy their work.

Benefits of Joining Allstate:

• Complete Group Benefits Program tailored to your needs
• Employee discounts (15% on auto and property insurance, plus other products/services)
• Good Office program (up to $400 back on office equipment)
• Student Loan Payment Matching for government student loans
• Retirement Savings Program with employer contributions
• Annual Wellness allowance
• Personal reflection day
• Community involvement and giving back

Role Overview:

Under general supervision, the Claim Advisor provides exceptional customer service to clients with vehicle repair needs. Responsibilities include investigating vehicle damage, preparing repair estimates, and estimating repair times for rentals or loss of use.

Role Details:

Designated Location: Home Based

Work Schedule: Monday to Friday, 9:00 am to 5:00 pm (Mountain Time)

Accountabilities:

• Review insurance policies and coverages
• Investigate automobile claims to determine coverage and liability
• Settle claims in accordance with company policies
• Collaborate with customers, service providers, other insurers, and law enforcement

Qualifications:

• High school diploma or equivalent
• 1-3 years of handling automobile claims (asset)
• 1-3 years of customer service experience
• Understanding of policy interpretation
• Commitment to excellent customer service
• Proficient in keyboarding and computer skills

#LI-MO1

Allstate Canada Group provides workplace accommodations. Please inform us if you require assistance.

Joining our team is more than just a job—it's an opportunity to develop your skills, challenge norms, and make a positive impact. We promote a flexible environment that values connection and belonging, recognized through multiple inclusivity awards. We empower everyone to lead, innovate, and give back.

Good Hands. Greater Together.