CLO Manager (12-Month Contract)

KPMG Canada; Vernon; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

An established industry player seeks a Contract Manager to oversee external resources across Canada. This role involves managing over 1000 contractors annually, advising hiring managers, and handling complex cases. The ideal candidate will have extensive experience in contract labor management and a keen eye for detail. Join a forward-thinking organization that values integrity and excellence, and contribute to a team dedicated to delivering exceptional service. This position offers a competitive salary and the opportunity to be part of a diverse and inclusive work environment.

Benefits

Comprehensive Rewards Program

Diversity and Inclusion Initiatives

Flexible Work Arrangements

Qualifications

• 5+ years’ experience in contract labor or contingent workforce management.
• Experience drafting third-party agreements and managing multiple stakeholders.

Responsibilities

• Advising Hiring Managers on engaging external resources.
• Managing contract revisions, risk assessments, and complex cases.

Skills

Contract Labor Management

Stakeholder Management

Attention to Detail

Organizational Skills

Fluency in English

Education

College or University Degree

Tools

MS Office

Excel

ServiceNow

Flextrack

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce experts who stay current on market intelligence.
2. Acting as trusted advisors, educating, challenging the status quo, and advising on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada (virtual work opportunity; 1-2 days in office/month may be required)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will handle processes and challenges related to external resources across Canada. The role involves managing over 1000 external resources annually, from individual contractors to large organizations. Responsibilities include:

• Advising and supporting Hiring Managers in engaging external resources.
• Handling complex cases and escalations independently.
• Managing contract revisions, risk assessments, change management, and difficult relationships.
• Addressing matters related to classification, conflicts, immigration, taxation, data security, legal compliance, and negotiations.
• Collaborating with internal experts and external providers on various issues.
• Managing high-risk cases involving legislative compliance, security, and firm policies.

Key Responsibilities

Case Management (Standard and Complex)

• Promoting the CLO’s brand through a customer-centric approach.
• Managing cases in the vendor management system (Flextrack), including training users.
• Conducting due diligence and maintaining documentation.
• Managing escalations and complex cases through collaboration with SMEs.

Continuous Improvement and Projects

• Recommending process improvements and staying current on relevant legislation and practices.
• Leading or participating in departmental or national projects.

Additional Duties

• Responding to inquiries and providing education and training.
• Generating reports and training stakeholders on reporting tools.
• Managing challenging client relationships and leading or mentoring team members.

Qualifications

• College or University degree in a relevant field.
• 5+ years’ experience with contract labor or contingent workforce management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration and legal matters related to resourcing.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organizational skills, and ability to handle high-volume, complex cases.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.

This position requires fluency in English, both written and oral. Support for or collaboration with English-speaking colleagues may be required.

Compensation and Values

The salary range for BC Region is $73,000 to $109,500, with potential bonuses. KPMG offers a comprehensive rewards program. Our core values include Integrity, Excellence, Courage, Together, and For Better. We are committed to diversity, inclusion, and accessibility, providing adjustments and accommodations upon request throughout the recruitment process.