Intermediate Business Analyst

eHealth Saskatchewan; Regina; On-site; CAD 41,000 - 52,000; Full time

Job summary

An established industry player in healthcare technology is seeking a motivated Intermediate Business Analyst. This role involves supporting critical systems for Long Term Care and Mental Health services, focusing on continuous improvement and effective collaboration with health partners. The successful candidate will lead business process enhancements, manage change initiatives, and ensure that client expectations are met. Join a dynamic team dedicated to improving healthcare delivery and making a meaningful impact in the community. This is an exciting opportunity to contribute to a growing organization with a vital mission.

Qualifications

• Minimum of 3 years experience as a Business Analyst.
• Strong analytical and problem-solving skills.
• Experience in integrated IT/Health support environment.

Responsibilities

• Develop test plans and coordinate user acceptance testing.
• Lead changes to business processes and IT solutions.
• Collaborate with health partners to gather reporting requirements.

Skills

Requirements analysis

Solution design techniques

Documentation skills

Group facilitation

Problem-solving

Effective communication

Customer service

Education

Post-secondary Degree or Diploma in Computer Science

IIBA Certified Business Analyst Professional (CBAP)

Project management certificate

Tools

Business process improvement methodologies

IT Service Management concepts

Change Management concepts

Job description

Why eHealth?

We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role:

Reporting to the Manager, Continuing Care and Mental Health Services, eHealth Saskatchewan is looking for a confident, motivated, technically savvy, and results oriented individual with strong analytical, problem solving, and interpersonal skills for the position of Intermediate Business Analyst.

The Continuing Care and Mental Health Services team focuses on the continuous improvement of the technology and related processes that support Long Term Care, Home Care, and Mental Health and Addictions services in the province. The Intermediate Business Analyst provides business support for these multi-user, mission critical systems. You will act as a change agent that provides a lead role in business improvement activities to ensure client expectations, requirements, and government priorities are met.

Responsibilities:

• Develop test plans and coordinate user acceptance testing in support of project initiatives and ongoing change and release management.
• Lead and manage changes to business processes and IT solutions.
• Gather and document business processes, requirements, and specifications.
• Prioritize issues and manage your area’s workload.
• Collaborate with health partners to gather reporting business requirements and coordinate the delivery of those report requests with technical resources.
• Liaise with technology teams, end users, super users, stakeholders, and vendors.
• Provide support and expertise for technology solutions and incident management.
• Assist in leading and participate in projects as needed to ensure that changes are planned for, well communicated, and smoothly transitioned into operations.
• Lead and participate in multiple working groups to support strategic priorities and continuous improvement of Continuing Care and Mental Health Services.
• Identify opportunities where business processes can be enhanced through the implementation of technology or by other techniques.
• Quickly gain understanding of key business processes and respond to changes within the business environment.
  
  

What we are looking for:

The knowledge and skills required for this position would be attained through the completion of a post-secondary Degree or Diploma in Computer Science or related area of study. Applicants with an IIBA Certified Business Analyst Professional (CBAP) Certification, supplemented with experience, may also be considered. In addition to the educational requirements, you will have a minimum of 3 years working experience as a Business Analyst or similar role within an integrated support environment. Completion of a recognized project management certificate or designation would be considered an asset as well as working within an integrated IT/Health support environment.

Knowledge of business needs analysis/business process improvement methodologies, tools and processes and an understanding of project management methodologies and process will significantly contribute to one's success in this position.

To qualify for this position you will have knowledge and experience in the following:

• Requirements analysis and solution design techniques;
• Ability to monitor processes, identify gaps, and document and implement process improvements;
• Excellent documentation skills to produce proposals, charters, process flow diagrams, business requirements, test plans and schedules;
• Group facilitation skills;
• Solve problems by extracting, recalling, synthesizing, conceptualizing and applying ideas, processes and information;
• Communicate effectively, both written and verbal, with customers and team members;
• A proven track record to quickly and adeptly acquire knowledge of information technology architectures including: integration and application software;
• Work independently and work with a team to meet the needs of clients and co-workers and to build productive, positive work relationships;
• Quickly gain understanding of key business processes and respond to changes within the business environment;
• Provide excellent customer service through strong interpersonal skills;
• Computer software testing methodologies;
• Knowledge of IT Service Management and Change Management concepts;
  
  

Competencies:

Communication

• Ability to write/create and communicate (verbal and written), explain, or present technical information to a wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner.
• Ability to actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
• Ability to interpret and capture detailed notes and minutes for accurate record keeping.
• Ability to demonstrate and promote the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances users’ computer skills.
  
  

Leadership

• Ability to facilitate a group process to successfully implement technological change and business transition within the organization.
• Ability to conceptualize, develop, monitor, adjust and implement projects, taking into consideration numerous and changing priorities, and or resources to achieve project goals.
  
  

Problem Solving

• Ability to independently interpret, comprehend and apply technical instructions.
• Ability to diagnose technical problems.
• Ability to extract, recall, synthesize, conceptualize, and apply ideas, processes, and information to incorporate new technology and create new solutions in a constantly changing technological and business environment.
  
  

Interpersonal

• Ability to build cooperative working relationships with coworkers, stakeholders and clients to ensure credibility and confidence in services provided as well as to build capacity in client’s knowledge and ability to use and apply services.
  
  

Team/Independence

• Ability to work independently, lead and participate as a team member to meet program goals and to build productive, positive work relationships
  
  

Organizational

• Independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment -involving some project management.
• Ability to function in an environment subject to impromptu changes in schedules and priorities.
  
  

Analytical

• Ability to identify, explore and evaluate options on data processes and methodologies, information technology and potential systems design to make feasible recommendations.
  
  

Technical

• Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, recourse and time constraints.
  
  

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you!

Level: SIT10 - SGEU

Location: SK

Anticipated Start Date: June, 2025

Number of Openings: 1

Position: Full Time - Permanent

Employment Type

Permanent Full-time

Location(s)

SK-Rgna-Regina

Salary Range

$41.934 - $51.038

Salary Supplement

included in hourly salary range (in-scope)

We are committed to workplace diversity.

Number of Openings

1

May 20, 2025, 11:59:00 PM