Amazing Charts Technical Support Representative-1

Caretracker, Inc.; New Brunswick; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare technology is seeking a Technical Support professional to assist clients with software issues. The role involves monitoring support requests, providing documentation, and ensuring client satisfaction. Remote work options are available, along with a full range of employee benefits.

Benefits

Remote work options

Full range of employee benefits

Paid Vacation

Qualifications

• Excellent verbal and written communication skills.
• Basic understanding of Microsoft Windows functions.

Responsibilities

• Monitors and answers incoming support calls, chats, and emails.
• Fixes issues when possible or escalates issues as needed.
• Creates and provides support documentation.

Skills

Customer-focused attitude

Communication

Multi-tasking

Tools

Microsoft Windows

Microsoft Dynamics

Job description

• Monitors and answers incoming support calls, chats, and emails.
• Make outbound calls for waiting cases.
• Use remote login tools to assist clients with technical and product questions.
• Fixes issues when possible or escalates issues as needed.
• Maintains up to date case documentation of work performed and information provided to clients.
• May use documentation to help resolve issues.
• Creates and provides support documentation.
• Helps rollout software upgrades.
• Stay abreast on the latest developments in software.
• Other duties as assigned.

Required

• A polite and professional customer-focused attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and properly prioritize assignments in order of issue severity.
• Basic understanding of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics a plus.

What we offer

• remote work options
• Full range of employee benefits
• Paid Vacation

About us

Amazing Charts was founded in 2001 by a practicing family physician familiar with the challenges clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.

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Technical Support • New Brunswick, Canada