Key Account Manager

HBX Group; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading B2B ecosystem player in TravelTech is seeking an experienced Account Manager to develop and expand their Travel Agency portfolio in Ontario. The role involves driving client acquisition, managing relationships, and achieving sales targets. Ideal candidates will have a strong background in the travel industry and a proven track record in account management.

Benefits

Innovative, multicultural environment

Opportunities for career development

Qualifications

• Over 3 years of experience in full sales cycle in North American retail travel agencies.
• Experience in account management and business development.
• Knowledge of API integration and technology sales.

Responsibilities

• Analyze client productivity to identify new growth opportunities.
• Develop and maintain relationships with key travel agency partners.
• Negotiate and monitor performance of commercial agreements.

Skills

Sales

Customer Service

Business Development

Analytical Skills

Problem Solving

Data-driven

Multicultural Adaptability

Tools

Salesforce CRM

Tableau

Job description

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based platforms offer reliable access to a diverse portfolio of travel products and services, complemented by rich data and intelligence that seamlessly connect supply and demand worldwide.

With over 3,000 experts globally, including on-the-ground specialists providing insights and support, we enhance trading in even the most hard-to-reach segments. Our unique blend of technology, data, and passionate people serves as a catalyst for businesses aiming to unlock their full potential in the travel industry.

Job Description

We are seeking an experienced, analytical, and strategically minded sales professional to serve as an Account Manager for Bedsonline / The Luxurist. You will focus on developing and expanding your Travel Agency portfolio and strengthening commercial relationships with trade partners in your designated region. The ideal candidate will possess exceptional sales and customer service skills, along with the commercial acumen to drive growth in TTV, margins, and room nights. You will collaborate with Account Directors, Managers, Sales Executives, and other internal teams to meet targets and have a solid understanding of the industry, with an eye toward acquisition opportunities.

Responsibilities & Duties

• Analyze client productivity to identify new opportunities for growth in TTV, OM, and revenue to exceed targets.
• Drive client acquisition activities.
• Develop and maintain relationships with key travel agency partners.
• Coordinate with sales and other internal teams to align strategies.
• Negotiate, implement, and monitor the performance of commercial agreements.
• Conduct on-site sales calls with travel agency partners, including overnight stays when necessary.
• Maintain and grow relationships with assigned clients while achieving sales targets.
• Continuously analyze client performance to increase Bedsonline sales and prevent churn.
• Identify new business opportunities by introducing new products, destinations, and markets, and promoting HBX’s key lines.
• Manage an assigned portfolio to increase sales and profitability proactively.

Requirements

• Experience in the Travel Industry.
• Retail Account Management experience managing a portfolio of travel agencies within North America.
• Own a car, as face-to-face meetings within a set region are required.
• Experience as a Business Development Manager (BDM) managing client portfolios to drive brand awareness and sales.
• Located in Ontario, Canada, preferred.
• French language skills are a plus but not essential.
• Valid passport required.

Join a company undergoing significant transformation to become a leading global travel services provider. We seek proactive individuals ready to embrace this exciting journey.

Benefits include working in an innovative, multicultural environment, building global relationships, and opportunities for career development locally or internationally.

Key Skills and Qualifications

• Over 3 years of successful experience in full sales cycle, focusing on business development and account management in North American retail travel agencies.
• Deep understanding of the travel market, including trade networks.
• Knowledge of API integration and technology sales.
• Ambitious, proactive, results-oriented, creative problem-solver, comfortable in fast-paced environments.
• Data-driven with experience using KPIs; tech-savvy.
• Adaptable to multicultural environments.
• Self-motivated with high accountability.
• Creative thinker capable of developing innovative solutions.
• Willing to travel up to 70%, with own transportation essential.
• Familiarity with Salesforce CRM and Tableau advantageous.
• Proficiency in English; Spanish and additional languages are beneficial.
• Must be a citizen or permanent resident of the USA.
• Preferred locations: Toronto, Ontario, covering Ontario, Nova Scotia, Newfoundland, Prince Edward Island, and parts of the US such as Minnesota, Michigan, Wisconsin.