Representative, Community Response (Bilingual French)

DoorDash Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in food delivery is seeking a Community Response Representative in Toronto. This bilingual (French/English) role focuses on enhancing customer experiences through investigations and process improvements. Ideal candidates will have strong communication skills and a background in high-demand environments, contributing to the safety and satisfaction of users.

Benefits

Healthcare

Wellness reimbursement

Parental leave

Qualifications

• 3+ years of experience in high-demand environments.
• Proficient in navigating investigation channels.
• Ability to identify trends and suggest improvements.

Responsibilities

• Manage reports from French and English speakers.
• Investigate complex cases for operational improvements.
• Collaborate with teams to enhance processes.

Skills

Investigations

Data Analysis

Project Management

Communication

Empathy

Education

Bachelor's degree or equivalent experience

Tools

Chartio

SQL

Job description

Representative, Community Response (Bilingual French)

Toronto, ON

About the Team

The Trust and Safety Community Response team enhances DoorDash operations by investigating safety incidents. While on-demand food delivery offers many benefits, it also involves complex logistics to ensure top service for Customers, Dashers, and Merchants.

Trust and Safety aims to protect the experiences of Merchants, Customers, and Dashers, while building internal and external relationships and safeguarding DoorDash's brand. The team collaborates with internal partners to reduce escalations, monitor quality, improve response times, and increase tool efficiency. At DoorDash, we empower our teams to create exceptional experiences for all users. Joining this fast-growing, quality-focused team presents a significant opportunity.

About the Role

The Community Response Representative seeks continuous improvement by streamlining processes and resolving issues. Using logical decision-making, they help ensure the best experience for Customers, Dashers, and Merchants on the platform. Reporting to the Community Response Supervisor, the bilingual (French/English) Trust and Safety Representative should be proficient in:

• Investigations, scheduling calls, follow-ups, and summarizing findings
• Supporting customers via phone and email, referencing internal policies
• Navigating investigation channels and updating partners
• Identifying trends and root causes
• Performing analysis for informed decisions
• Handling sensitive information empathetically
• Project management

You’re excited because you will…

• Manage reports from French and English speakers, providing high-quality, empathetic responses
• Investigate complex cases to identify areas for improvement
• Develop expertise in DoorDash processes and resources to promote positive outcomes
• Build relationships with peers and leadership
• Collaborate with Strategy, Operations, and Product teams to address quality issues
• Enhance operational processes to support all business aspects

We’re excited about you because…

• Have 3+ years of experience in high-demand environments
• Possess data skills to address internal inquiries
• Can identify trends and suggest operational/product solutions
• Operate independently and collaborate effectively
• Have an eye for product improvements and partner with teams to implement them
• Communicate clearly and professionally, maintaining DoorDash's brand voice
• Experience with adjudications, case work, and government documents
• Remain optimistic during challenges
• Hold a Bachelor's degree or equivalent experience
• Optional: Chartio and SQL skills

About DoorDash

Our mission is to empower local economies by making impactful, empathetic decisions for our diverse users—from Dashers to merchants to consumers. Originally a food delivery service, we aim to become a go-to for all goods, supported by rapid growth and constant change that values diverse perspectives and innovation.

We support our employees’ happiness and well-being through comprehensive benefits including healthcare, wellness reimbursement, and parental leave.

Our Commitment to Diversity and Inclusion

We strive to build an inclusive community by hiring diverse teams from all backgrounds. We believe innovation thrives when everyone has a seat at the table and access to tools and opportunities to succeed.

If you need accommodations, please inform your recruiting contact at the start of the process.