CUSTOMER SERVICE REPRESENTATIVE

Family Dollar; Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their team as Customer Service Representatives. In this role, you will provide exceptional service to customers, assist with merchandise selection, and ensure a clean and organized shopping environment. This position offers the opportunity to work in a dynamic retail setting where your contributions will make a difference in the community. If you enjoy engaging with customers and thrive in a fast-paced environment, this is the perfect opportunity for you to grow your skills and advance your career.

Qualifications

• Prefer completion of high school or equivalent.
• Experience in retail, hotel, restaurant, grocery, or drug store environments.

Responsibilities

• Provide exceptional customer service and assist with merchandise selection.
• Maintain a clean, well-stocked store and assist with unloading merchandise.
• Accurately handle customer funds and process transactions.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

POS System

Job description

Store Family Dollar

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.Dollar Tree and Family Dollar are Equal Opportunity employers.