Service Coordinator

Scription; Edmonton; Remote; CAD 50,000 - 70,000; Full time

Job summary

Join a fast-growing company as a Service Coordinator at Scription, where you will manage repair and maintenance programs for kitchen equipment and HVAC systems in the commercial foodservice industry. This role requires strong organizational skills and a customer service background, with a focus on ensuring efficient service delivery and customer satisfaction. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is for you.

Benefits

Collaborative work environment

Opportunity to disrupt the industry

Qualifications

• Minimum of 5 years in a customer service administrative role.
• Experience in the restaurant industry is a significant asset.
• Dispatch experience is an asset.

Responsibilities

• Manage support requests from customers and service partners.
• Assign incoming service requests to Service Partners.
• Review and approve service quotes for accuracy.

Skills

Customer Service

Organization

Attention to Detail

Education

High School Diploma or equivalent

University degree or college/trade school diploma

Tools

Microsoft Office

SAAS, FSM, or CMMS software

Job description

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Customer Experience Manager @ Scription | Customer Relationship Management (CRM)

Join Our Team as a Service Coordinator!

At Scription, we’re not just changing the game—we’re rewriting the playbook. We’re transforming equipment maintenance from an unpredictable break-fix model to a seamless subscription service that delivers predictable costs, peace of mind, and three times more equipment uptime. Our end-to-end platform streamlines pricing, selling, and managing maintenance plans, making service management effortless.

We’re looking for a highly organized Service Coordinator to ensure the smooth execution of repair and maintenance programs for kitchen equipment and HVAC systems in the commercial foodservice industry. In this role, you’ll be the key point of contact, coordinating with Service Partners to ensure jobs are assigned, completed efficiently, and meet customer expectations.

If you thrive in a fast-paced, multitasking environment and take pride in delivering outstanding service, this role is for you.

What You’ll Do

• Manage support requests from customers and service partners via email, phone, and chat.
• Assign incoming service requests to the appropriate Service Partners and oversee completion.
• Review and approve service quotes for accuracy and efficiency.
• Schedule, update, and monitor preventative maintenance tasks.
• Maintain accurate service records and documentation.
• Perform other administrative duties as needed.

What You Bring

• Minimum of 5 years of experience in a customer service administrative role, ideally in equipment service.
• Experience in the restaurant industry is a significant asset.
• A university degree or college / trade school diploma is an asset.
• High school diploma or equivalent is required.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is essential.
• Knowledge of SAAS, FSM, or CMMS software is an asset.
• Dispatch experience is an asset.
• Must be organized with strong attention to detail.

Why Join Scription?

• Be part of a fast-growing, innovative company that’s disrupting the industry.
• Work in a collaborative, forward-thinking environment.
• Play a key role in delivering a game-changing service model.
• Remote work from home position.

How to Apply

If you're excited about this opportunity, send your resume and cover letter with "Service Coordinator" in the subject line. Be sure to highlight your experience and tell us why you’re the perfect fit for this role!

Edmonton, Alberta, Canada

Pay range $50,000 – $70,000 Annually CDN

Weekend and evening availability

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Facilities Services

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