Analyst IT - Level 3-Daily

KYYBA, Inc; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a dedicated professional to enhance governance and control within their Global Banking department. The role involves managing risk frameworks, ensuring compliance, and leading process improvements. The ideal candidate will possess strong organizational skills, experience in production support, and familiarity with ITIL processes. This position offers a chance to significantly contribute to the department's success while working collaboratively across teams.

Qualifications

• Experience in a Production support role.
• Good knowledge of ITIL processes and frameworks.
• Experience in the banking sector with regulatory understanding.

Responsibilities

• Lead transformation initiatives and process improvements.
• Ensure compliance with Bank policies across all teams.
• Maintain audit readiness and assist during audits.

Skills

Communication

Initiative

Organizational Skills

Tools

ServiceNow

MS Office

Linux

Windows

Cloud Computing

Job description

Significantly contribute to governance and control in the department (Global Banking, ALM Treasury, Functions).

1. Ensure that standard operating procedures are updated, maintained, and their controls are implemented effectively.
2. Work on Risk and Controls framework development, BAU assessments, and ensure compliance with Bank policies across all teams.
3. Maintain audit readiness at all times; represent or assist the department during internal and external audits.
4. Assist in centralizing incoming projects (Change the Bank) and manage team deliverables.
5. Play a hands-on role and potentially assume Project Manager responsibilities for projects as needed.
6. Lead transformation initiatives and process improvements to enhance quality, mitigate risks, and optimize costs.
7. Contribute to budget preparation, and track invoices and expenses.
8. Identify KPIs, develop dashboards, and generate reports for management and business insights.
9. Ensure timely and meaningful reports and snapshots to support decision-making.
10. Centralize governance, controls, projects, and reporting structures for maintainability.
11. Assist in preparing materials for management committees and governance forums.
12. Oversee IT continuity exercises and maintain records in line with controls.
13. Implement Top-Down activities as instructed by ITP Management through the Client head of GB, ALMT, and Functions.
14. Organize and monitor team activities with a focus on client service, simplicity, collaboration, and efficiency.
15. Oversee and evaluate customer feedback to inform quality improvements.
16. Possess experience in a Production support role.
17. Have good knowledge of ITIL processes and frameworks, including incident, change, problem, and release management.
18. Experience in data gathering, report generation, and graph creation using tools like ServiceNow.
19. Proficient in MS Office tools for reporting and presentations.
20. Experience with data warehousing and reporting technologies.
21. Possess good infrastructure knowledge, including Linux, Windows, Cloud computing, and architecture.
22. Excellent communication skills for interacting with users, IT, and stakeholders.
23. Experience in the banking sector with an understanding of regulatory obligations is advantageous.
24. Ability to take initiative, propose ideas, and see them through to completion.
25. Strong organizational skills and proactive approach.