Account Services Representative

Long & McQuade; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the music industry is seeking a dedicated Accounts Receivable Specialist. The ideal candidate will have a passion for music and strong customer service skills. Responsibilities include managing collections, credit approvals, and assisting customers with their accounts. The role requires excellent communication and organizational abilities, as well as the capacity to work independently and take initiative. If you are a musician looking to combine your passion with a career, this position is for you!

Qualifications

• Must be a musician who plays at least one instrument.
• Experience with consumer credit and collections is an asset.

Responsibilities

• Collection of accounts receivable and outstanding rentals.
• Credit approvals for consumer and commercial accounts.
• Assist customers with account inquiries.

Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Organizational Skills

Customer Service

Initiative

Tools

Microsoft Office

Job description

Job Responsibilities

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Register accounts through the Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Coordinate with the Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights, and weekends
• Excellent interpersonal, communication, and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections is an asset